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DSL Connection Keeps Dropping

sachaj
Newbie
Posts: 2
Registered: ‎10-10-2018

DSL Connection Keeps Dropping

Hi,  Hope someone can help me, My broadband connection keeps dropping (see below for error), always the same error and has been happening for the last 2 months now, no changes have been made to start this that im aware of.

The connection lasts any where between 2-3 hrs to 5-6 mins and is starting to get a bit unusable at times especially with streaming.

I have logged a call with plusnet support and have been told as i said there was noise on the line i need to get an engineer out, the noise has been there for the past 12 months, the issue started about 2 months ago.

Anyone else having the same issue? offer any advice?

PS I have swapped out the Plusnet supplied Hub with an older BT one and i had the same issue there as well, so guessing its not a router issue.

 

19:34:24, 10 Oct. (494895.410000) CWMP: session closed due to error: Could not resolve host
19:34:19, 10 Oct. (494891.020000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:34:19, 10 Oct. (494891.010000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:34:15, 10 Oct. (494886.370000) PTM over DSL is up
19:33:44, 10 Oct. (494855.760000) CWMP: session closed due to error: Could not resolve host
19:33:43, 10 Oct. (494854.820000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:33:43, 10 Oct. (494854.810000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:33:42, 10 Oct. (494854.020000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:33:40, 10 Oct. (494851.250000) PTM over DSL is down after 6 minutes uptime
19:33:40, 10 Oct. (494851.250000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
19:33:35, 10 Oct. (494846.380000) PPP LCP Send Termination Request [User request]

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 14,793
Thanks: 392
Fixes: 107
Registered: ‎27-04-2007

Re: DSL Connection Keeps Dropping

Hi there, I've just done by bit to move things along with the appointment booking. I've just added an update to the ticket to confirm that for you https://www.plus.net/wizard/?p=view_question&id=182909808

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sachaj
Newbie
Posts: 2
Registered: ‎10-10-2018

Re: DSL Connection Keeps Dropping

Thanks Adam, really appreciate this. Hope it can be fixed. Have noticed that the speed has now also dropped, used to average about 14/15mb, today it hasn't gone above 7mb