DSL Connection Keeps Dropping
Hi, Hope someone can help me, My broadband connection keeps dropping (see below for error), always the same error and has been happening for the last 2 months now, no changes have been made to start this that im aware of.
The connection lasts any where between 2-3 hrs to 5-6 mins and is starting to get a bit unusable at times especially with streaming.
I have logged a call with plusnet support and have been told as i said there was noise on the line i need to get an engineer out, the noise has been there for the past 12 months, the issue started about 2 months ago.
Anyone else having the same issue? offer any advice?
PS I have swapped out the Plusnet supplied Hub with an older BT one and i had the same issue there as well, so guessing its not a router issue.
19:34:24, 10 Oct. (494895.410000) CWMP: session closed due to error: Could not resolve host
19:34:19, 10 Oct. (494891.020000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:34:19, 10 Oct. (494891.010000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:34:15, 10 Oct. (494886.370000) PTM over DSL is up
19:33:44, 10 Oct. (494855.760000) CWMP: session closed due to error: Could not resolve host
19:33:43, 10 Oct. (494854.820000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:33:43, 10 Oct. (494854.810000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:33:42, 10 Oct. (494854.020000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:33:40, 10 Oct. (494851.250000) PTM over DSL is down after 6 minutes uptime
19:33:40, 10 Oct. (494851.250000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
19:33:35, 10 Oct. (494846.380000) PPP LCP Send Termination Request [User request]
Re: DSL Connection Keeps Dropping
Hi there, I've just done by bit to move things along with the appointment booking. I've just added an update to the ticket to confirm that for you https://www.plus.net/wizard/?p=view_question&id=182909808