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DNS/Routing issues for the last 36 hours

nanotm
Pro
Posts: 5,756
Thanks: 156
Fixes: 2
Registered: ‎11-02-2013

Re: DNS/Routing issues for the last 36 hours

well I have been getting random pages return unreachable destination for months ever since the last major DNS server outage, I changed the dns servers in the wake of that trouble but have continued to get odd pages returning the 500 error although the last few weeks its been more frequent and earlier it was happening on every page.

then I used the ip change I mentioned and the majority of websites started to be found although ha few are still totally unreachable and many are on a go slow ....

 

 

just because your paranoid doesn't mean they aren't out to get you
southerner
Aspiring Pro
Posts: 632
Thanks: 65
Fixes: 1
Registered: ‎27-11-2013

Re: DNS/Routing issues for the last 36 hours


@alephant wrote:

Now I can open the websites that this morning were not working.... fingers crossed BT has fixed the power issues?


Yes, seems ok now...

nbk
Grafter
Posts: 123
Thanks: 2
Registered: ‎06-01-2015

Re: DNS/Routing issues for the last 36 hours

Seems OK now except chrome is reporting www.speedtest.net as an attack site for some reason Cheesy ho well

NoZephy
Rising Star
Posts: 190
Thanks: 12
Registered: ‎27-01-2015

Re: DNS/Routing issues for the last 36 hours

Yes I've talked about switching to BT. None of my friends had any of the issues that started 2 weeks ago which I was suffering, and yes I know the issue reported back then is to do with PN only.

MY friends were only affected by today's issue which has already cleared up for them, but for me I'm still stuck with constant time out's and very slow loading.

PN are still trying to fix a problem that cropped up 2 weeks ago, BT already fixed the problem they created for themselves and PN today, after a few hours.

Few hours < 2 weeks, That's what I'm getting at.

scrookes
Aspiring Pro
Posts: 188
Thanks: 45
Fixes: 4
Registered: ‎29-04-2013

Re: DNS/Routing issues for the last 36 hours

@NoZephy We ran a quick check against your line which indicates you may have a copper line fault. Suggest that you raise a fault: http://faults.plus.net or contact customer services to raise one for you.

All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: DNS/Routing issues for the last 36 hours

Few hours > 2 weeks   -   X problem > Y problem 

 

What actual problems are you having right now as everything has been supposedly fixed?

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: DNS/Routing issues for the last 36 hours

NoZephy - testing your line is showing a potential fault, can you report that to us at https://faults.plus.net as your issues may not be related to the ones in this thread.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Shermo
Dabbler
Posts: 11
Thanks: 1
Registered: ‎12-07-2016

Re: DNS/Routing issues for the last 36 hours

Nbk bt has no relation to this cluster heap that has been going on for weeks.

Bt has sorted there's and plusnet still haven't after a minimum of 2 weeks onto the 3rd. It's pathetic, they pride themselves on service and customer support but it has been lacking big time.

Took over a week to own up to the fault, and it's still not fixed all the while we are all getting charged for a service we ain't getting. Plusnet have been going downhill, 6 years ago when I first joined they were the real deal and professional, now they are the same as all the others ie talk talk, sky etc. Shame they had something good
NoZephy
Rising Star
Posts: 190
Thanks: 12
Registered: ‎27-01-2015

Re: DNS/Routing issues for the last 36 hours


@Chris wrote:

NoZephy - testing your line is showing a potential fault, can you report that to us at https://faults.plus.net as your issues may not be related to the ones in this thread.


Line stats look fine for me, what's the fault exactly?

I'm asking because I don't really want an engineer to come out, reset the line and then have an even worse sync than before which is something I see a lot on a wide variety of forums.

joe_pineapples
Newbie
Posts: 3
Registered: ‎11-07-2016

Re: DNS/Routing issues for the last 36 hours

Was all set to join Plusnet but glad I found this thread first.  Will wait till its all working properly again.

B33Dee
Dabbler
Posts: 19
Thanks: 8
Registered: ‎09-07-2016

Re: DNS/Routing issues for the last 36 hours

It get's worse.

 

I just called (and spoke to a nice chap who was very helpful I must add for fairness of balance) because my speeds are now down to 6mb down (Usually get over 70) and because I had notification of my bill payment, which seemed really high.

 

It appears I was charged £5 for my Static IP that 1. I was told would be free. 2. They never actually applied.......

 

Being refunded that plus all broadband charges for 8th - 29th July (my leave date) inclusive. 

 

Now I am pleased this chap sorted that really quickly and without issue, but even more annoyed now to find out I was charged for a static IP I was told would be free and never even got. What on earth is going on?!?

TheHorseman
Rising Star
Posts: 69
Thanks: 11
Registered: ‎14-07-2014

Re: DNS/Routing issues for the last 36 hours

Something is still wrong, currently my TBB BQM is showing packet loss around 30% with a spike to 80%.

04mike91
Dabbler
Posts: 22
Registered: ‎04-03-2016

Re: DNS/Routing issues for the last 36 hours

Must be doing something wrong at my end as BQM coming up at all red 100% loss for me

TheHorseman
Rising Star
Posts: 69
Thanks: 11
Registered: ‎14-07-2014

Re: DNS/Routing issues for the last 36 hours

@04mike91, Is the IP address still correct. If like me you are on a dynamic IP then when it changes the BQM will show 100% packet loss.

Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: DNS/Routing issues for the last 36 hours

Probably not the right thread but after an unexpected reboot i get..

 

Custom diagnostic check on IP 209.93.105.231

Array
(
    [1] =>  7  ae-1.r00.londen10.uk.bb.gin.ntt.net (129.250.3.31)  4.902 ms
    [2] =>  8  82.112.101.74 (82.112.101.74)  4.466 ms
    [3] =>  9  166-49-211-245.eu.bt.net (166.49.211.245)  5.964 ms
    [4] => 10  core4-te0-2-0-14.faraday.ukcore.bt.net (213.121.193.204)  4.901 ms
)

Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.

Posting the following information as a reply to the Gateway Checker Issues topic in the Community forums will help us to diagnose the problem.

  • ae-1.r00.londen10.uk.bb.gin.ntt.net (129.250.3.31) 4.902 ms
  • 82.112.101.74 (82.112.101.74) 4.466 ms
  • 166-49-211-245.eu.bt.net (166.49.211.245) 5.964 ms
  • core4-te0-2-0-14.faraday.ukcore.bt.net (213.121.193.204) 4.901 ms

 

This is after being on a jumpy psbir01