DNS Error
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DNS Error
11-10-2015 1:22 AM
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Am I only one or others too?
Re: DNS Error
11-10-2015 4:19 PM
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Re: DNS Error
17-10-2015 4:13 PM
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Re: DNS Error
18-10-2015 1:42 PM
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Using my plusnet username I get connected , but not able to do anything : the Connectivity Check shows DNS servers have X against them.
I didnt know you could set up another DNS - how to do that will be my question,
I am logged in via another plusnet username of a friend, which works . must be username specific fault.
Re: DNS Error
19-10-2015 3:11 AM
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ive also had dropped speed last week down to a silly 15mbps and last night i had 389ping with 17mbps
Re: DNS Error
19-10-2015 12:46 PM
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I've checked your account and can see we have a fault open. You're not seeing DNS as you're not connected to the internet. Think of what you've mentioned as a symptom rather than the problem itself
@mathewlisett
Hope that gets things sorted for you.
Re: DNS Error
19-10-2015 12:56 PM
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Re: DNS Error
19-10-2015 1:18 PM
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Quote from: _Adam_Walker_ @Mazda
I've checked your account and can see we have a fault open. You're not seeing DNS as you're not connected to the internet. Think of what you've mentioned as a symptom rather than the problem itself
Adam - re-read his post - he is connected using a different username! I assume the friend can't be on fixed IP or they'd both have issues.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: DNS Error
19-10-2015 1:50 PM
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now with all that being said, its a case of seeing how the timeoputs and dns issues go from now, i know the speeds are worse than before as ive now just done a test and its
now when they do their speed tests on the line itself its a few above what the customer actually gets, and they got a speed of 21.
last night i got a speed of 24 myself. so again its a case of seeing what happens, but it does sound like there are issues with the white fiber router and the password going between it and the plusnet servers.
Re: DNS Error
19-10-2015 6:25 PM
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Re: DNS Error
21-10-2015 12:39 PM
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Working again since from last night.. touch wood
Wish I had more experience of setting DNS on laptop , would have been helpful to diagnosis especially for staff on call centre.
I use linux mint - just watched you-tube on how-to enter google DNS - have not tried yet.
pity not able to do that on router
I waited 40 mins on phone Monday night , to be advised by person that I should pay P&P for new router ( as well as sign new contract) or buy router for £40 -- to get fault fixed !
pretty shocking service imo. especially since I have been with plusnet for 8 years & hadn’t though about leaving -- till my experience with customer support !
All the gear was operational as I had informed them on the ticket details. the only difference is that my username didn’t work,, other username did( I had also provided screenshots of X DNS connectivity check ) showing it wasn’t likely the hardware.
now today I went to my friend ( non fibre) and they have the same fault. kind of pass the parcel fault. probably my blame for using their user name here.
I will go and renter their details and hope it clears with them.
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