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DLM since upgrade to Fibre Extra

FIXED
jan8p
Hooked
Posts: 5
Thanks: 1
Registered: ‎15-09-2019

DLM since upgrade to Fibre Extra

Hi all,


Hoping someone from Plusnet can help me!

I've recentlu upgraded from 40Mb to 80Mb FTTC - since the regrade (as in, immediately since the resync) I seem to have had DLM imposed on my line.  Sync is at 72Mb with an SNR of 6dB.  I seem to be getting zero errors so not sure why DLM has suddenly activated.

 

I have already raised a ticket - 194100849.  Would it be possible to have DLM lifted and to be put on the 3dB profile please?

 

NTE Power Status PowerOn Sync Status In Sync Downstream Speed 72.4 Upstream Speed 20.0 Profile Name

0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off

8 REPLIES 8
Terranova667
Pro
Posts: 1,511
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: DLM since upgrade to Fibre Extra

Hi, when you switched to the Fibre extra package the DLM settings got reset to defaults this is normal, so you went from a 3db profile to the default 6db profile reducing the speed a little.

Sadly DLM is a Automated process plusnet can't change the profile themselves, DLM will make the change back to the 3db Profile but it will take a little time as to how long varies and is up to DLM it can be a couple of days or a couple of weeks sometime longer it's a waiting game i'm afraid, just keep an eye on it.   

jan8p
Hooked
Posts: 5
Thanks: 1
Registered: ‎15-09-2019

Re: DLM since upgrade to Fibre Extra

Ah, that makes a lot of sense, thank you!

jan8p
Hooked
Posts: 5
Thanks: 1
Registered: ‎15-09-2019

Re: DLM since upgrade to Fibre Extra

My line has now resycned to 80Mb now, however it seems I'm still on a 66Mb "profile" so I still only get 66Mb down?

 

Will this profile be moved up to 80Mb automatically or is this something that Plusnet need to change?

 

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: DLM since upgrade to Fibre Extra

Hi @jan8p,

 

Thanks for getting in touch, I appreciate your query.

 

This has been adjusted so should update within 24 hours.

 

Let us know if you need anything further.

 

Thanks - LF

jan8p
Hooked
Posts: 5
Thanks: 1
Registered: ‎15-09-2019

Re: DLM since upgrade to Fibre Extra

Excellent, thank you!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: DLM since upgrade to Fibre Extra

Fix

Thanks for getting back to us @jan8p 

I've given things a nudge dropping your connection momentarily for the new profile to take effect.

Let us know how it goes once your connection has returned.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jan8p
Hooked
Posts: 5
Thanks: 1
Registered: ‎15-09-2019

Re: DLM since upgrade to Fibre Extra

All fine now, getting the full 80Mb.  Thanks for the help guys!

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: DLM since upgrade to Fibre Extra

Perfect Thumbs_Up let us know if there's anything else you need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet