DLM since upgrade to Fibre Extra
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15-09-2019 11:17 AM
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Hi all,
Hoping someone from Plusnet can help me!
I've recentlu upgraded from 40Mb to 80Mb FTTC - since the regrade (as in, immediately since the resync) I seem to have had DLM imposed on my line. Sync is at 72Mb with an SNR of 6dB. I seem to be getting zero errors so not sure why DLM has suddenly activated.
I have already raised a ticket - 194100849. Would it be possible to have DLM lifted and to be put on the 3dB profile please?
NTE Power Status PowerOn Sync Status In Sync Downstream Speed 72.4 Upstream Speed 20.0 Profile Name
0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Fixed! Go to the fix.
Re: DLM since upgrade to Fibre Extra
15-09-2019 9:11 PM
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Hi, when you switched to the Fibre extra package the DLM settings got reset to defaults this is normal, so you went from a 3db profile to the default 6db profile reducing the speed a little.
Sadly DLM is a Automated process plusnet can't change the profile themselves, DLM will make the change back to the 3db Profile but it will take a little time as to how long varies and is up to DLM it can be a couple of days or a couple of weeks sometime longer it's a waiting game i'm afraid, just keep an eye on it.
Re: DLM since upgrade to Fibre Extra
15-09-2019 9:25 PM
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Ah, that makes a lot of sense, thank you!
Re: DLM since upgrade to Fibre Extra
17-09-2019 3:26 PM
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My line has now resycned to 80Mb now, however it seems I'm still on a 66Mb "profile" so I still only get 66Mb down?
Will this profile be moved up to 80Mb automatically or is this something that Plusnet need to change?
Re: DLM since upgrade to Fibre Extra
17-09-2019 5:23 PM
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Re: DLM since upgrade to Fibre Extra
17-09-2019 5:29 PM
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Excellent, thank you!
17-09-2019 9:40 PM
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Thanks for getting back to us @jan8p
I've given things a nudge dropping your connection momentarily for the new profile to take effect.
Let us know how it goes once your connection has returned.
Re: DLM since upgrade to Fibre Extra
17-09-2019 9:58 PM
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All fine now, getting the full 80Mb. Thanks for the help guys!
Re: DLM since upgrade to Fibre Extra
17-09-2019 10:21 PM
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