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DLM reset

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Newbie
Posts: 1
Registered: Thursday

DLM reset

Hi,
ever since a phone line fault was fixed, my fibre speed has been capped at 18Mbs but the line is capable of 27Mbs. The Openreach engineer was unable to request a DLM reset because Plysnet/BT Wholesale had an incorrect phone number associated with my fibre service. Despite repeated phone calls to your support team, this issue has still not been resolved. Any chance someone could check that the phone number error has been fixed and, if so, request a DLM reset on my service?
Question #199358916