DLM reset request

[#1]

Hi I recently had an issue where I was getting disconnected once a day and my speeds dropped, someone from Openreach come out and fixed it thanks to PlusNet. The issue is now fixed and I no longer get disconnected unless its a manual reset (reboot router, turn off etc) but my speed is stuck around 35.00 Mbps as I used to get around 40-42 Mbps, as my speeds are fairly low this is pretty noticeable. It has been connected over 14 days without a single disconnect. 

Data rate:

8.10 Mbps / 35.00 Mbps

Maximum data rate:

8095 / 40383

Noise margin:

5.9 dB / 8.6 dB

Line attenuation:

39.6 dB

Signal attenuation:

28.5 dB / 39.6 dB

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate (Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	41.7	27.4	7.8	6	24.5	Available	Available	--
VDSL Range B (Impacted)	40.4	22.6	7.7	5.5	18	Available	Available	--

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Range (Mbps)	Availability Date	FTTP Install Process
FTTP on Demand	330	30	--	Available	--

ADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	ADSL Availability Date	WBC SOADSL Availability Date	Left in Jumper
WBC ADSL 2+	Up to 14	--	8 to 18.5	Available	Available	--
WBC ADSL2+ Annex M	Up to 14	Up to 1	8 to 18.5	Available	Available	--
ADSL Max	Up to 7	--	6 to 8	Available	Available	--
WBC Fixed Rate	2	--	--	Available	Available	--
Fixed Rate	2	--	--	Available	--	--

Observed Speeds	VDSL
Max Observed Downstream Speed	34.99
Max Observed Upstream Speed	7.95
Observed Date	2021-06-13

Other Offerings	Availability Date
VDSL Multicast	Available
ADSL Multicast	Available

Premise Environment	Status
Bridge Tap	U
VRI	N
NTE FacePlate	N
Last Test Date	14-05-2021

Exchange Product Restrictions	Status
FTTP Priority Exchange	N
WLR Withdrawal	N
SOADSL Restriction	Y

[#2 · Accepted solution]

Hi @JheySL2, thanks for getting in touch and I'm sorry to hear you're having speed issues as of recent. I can see when testing over your connection from this side it looks like the profile on our suppliers side is currently banding your speeds as seen below which explains the maximum 35Mbps seen your side currently.

0.128M-35M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off

In which case, I've passed this over to the necessary faults team who can raise this issue with our suppliers and get the banding removed. There's usually a 3 working day turnaround for this type of issue however we're aware there's currently a backlog of requests that have been put through and not actions so this could take a little longer. I'll be sure to keep an eye on this post and update you once I have a better time frame on when this will be resolved for you.

My apologies for any inconvenience caused in the meantime.

 

[#3]

Thank you, much appreciated