DLM reset please
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: DLM reset please
DLM reset please
22-10-2016 8:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DLM reset please
23-10-2016 11:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I have the exact problem for the past 2 years. I always have a steady connection speed of 72-73Mbit but in the beginning of winter the speed decreases to around 62-63Mbit.
Powering the BT modem down for a several hours once every month brings the profile back up. Currently I have it at 67Mbit
Re: DLM reset please
24-10-2016 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Would it be possible to therefore reset the DLM/profile on my line please?
I wish we could, unfortunately resetting a profile remotely isn't something we can do on a fibre connection. It requires a fault to be reported, an engineer to go out and resolve the fault and then they can request the reset at that point.
If your line is stable it's worth trying a single resync every few days.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page