DLM reset done incorrectly - could someone check?
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09-07-2020 7:27 AM - edited 09-07-2020 7:29 AM
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Following on from this post: https://community.plus.net/t5/Fibre-Broadband/Profile-speed-dropped/m-p/1743148#M112836
I submitted a speed fault as advised, and on 07/07/20 03:00 it looks like a DLM reset was performed, which I appreciate
Unfortunately it looks like rather than being placed on an open profile, that I have been placed on a 20Mbps downstream profile, further limiting my connection.
Could someone please have a look, do a GEA test or whatever is necessary, as rather than potentially gaining speed (due to resolving a potential cabling issue at my premises), I have lost another 2Mb.
Fixed! Go to the fix.
Re: DLM reset done incorrectly - could someone check?
09-07-2020 3:27 PM
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I've opened a fault ticket - Question #203684409
Re: DLM reset done incorrectly - could someone check?
09-07-2020 3:52 PM
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There is no such thing as an open profile.
The profiles available are 80/20 or 40/10 on PN, 55/10 and 40/2 are available to some other ISP's.
Not sure why you are only showing part of your stats, what about the others?
Re: DLM reset done incorrectly - could someone check?
09-07-2020 4:03 PM - edited 09-07-2020 4:03 PM
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More than happy to be corrected, but I was under the impression that a DLM reset would put it into a 0.128kbps-40Mbps "open" band on the downstream, until DLM works out what is stable.
It currently looks to be "capped" at 20Mb - (And previously when I had a DLM reset done around a year ago, it instantly connected at an "expected" high rate)
I didn't include the upstream stats, as I have never had an issue with that side of things - DLM has always worked correctly, varying as you would expect by a few kbps between resyncs.
Re: DLM reset done incorrectly - could someone check?
09-07-2020 4:45 PM
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Your understanding is not quite correct. From a typical GEA test, you will see an entry like this:
0.128M-40M Downstream 4dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Showing a profile of 40 10 which is one of the profiles mentioned earlier. it was the "open" terminology that confused me.
I can only assume that your DLM reset has not gone through - but PN seem to be prioritising line faults are taking priority over speed faults. You can check your profile by doing a BTW speed test - it will show the max up and down speeds for your line.
Re: DLM reset done incorrectly - could someone check?
13-07-2020 8:51 AM
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Polite nudge - could someone please have a look at this for me?
Thanks
14-07-2020 11:45 AM
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Re: DLM reset done incorrectly - could someone check?
15-07-2020 8:13 AM
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