DLM failed to recover speed.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: DLM failed to recover speed.
DLM failed to recover speed.
26-02-2016 3:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speed was dropped by DLM from 32+/33 MB to 29 MB I expected DLM over a couple of days to restored back up but it as not.
When electricity went off last time in November 2015 at the sub station same happened and I raised a ticket after several replies telling nothing wrong and me being unhappy PlusNet reset line and since I got back to 32+/33 Mb.
It wasn't reset to full 38 Mb I recall it was 36 Mb can our PlusNet forum helper get me done again please to avoid me spending several days with several message too and fro with another ticket.
Re: DLM failed to recover speed.
28-02-2016 12:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DLM failed to recover speed.
28-02-2016 6:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
mav:quote
Re: DLM failed to recover speed.
28-02-2016 6:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DLM failed to recover speed.
29-02-2016 11:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DLM failed to recover speed.
29-02-2016 4:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DLM failed to recover speed.
29-02-2016 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DLM failed to recover speed.
29-02-2016 4:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DLM failed to recover speed.
29-02-2016 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is the same situation I was in when I raised a ticket last November but to correct it then PlusNet increased something to 36 Mb which got my download reports to 32+/33 Mb as previously enjoyed before the power cuts.
Can you have this done for me please?
Re: DLM failed to recover speed.
29-02-2016 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sync Status In Sync
Downstream Speed 32.1 Mbps
Upstream Speed 5.3 Mbps
Re: DLM failed to recover speed.
29-02-2016 4:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DLM failed to recover speed.
29-02-2016 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris We can't reset fibre lines, if you are below the estimates it needs reporting as a fault to us and the line will only be reset once an engineer has decided that it needs doing I'm afraid.
Re: DLM failed to recover speed.
29-02-2016 5:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From that reset until last week I got a steady 32+/33 Mb.
[Removed] - CSC Analyst
5:43pm, Wednesday 23 Sep 2015
Dear Mr Park,
Thanks for getting back in touch.
I have reset your line profile to 35 today, and we can now allow DLM to take over.
If you do not see any improvement with 3-5 working days (following a modem and router reboot) then please raise a fault via the link below:
Raise a Fault online
I do hope that the reset resolved the issue.
There is no need to reply to this ticket if the matter is resolved. If you wish to close this ticket you can do so via the following link: Close This Ticket. Alternatively it will automatically close in 14 days.
However, if you feel the matter needs further investigation do not hesitate to get back in touch on 0800 432 0200 from a Land line and 0345 140 0200 via Mobile if we can be of any further assistance.
Kind regards,
[Removed]
** INTERNAL **
Set WP prof to 35000
mav:csa
Re: DLM failed to recover speed.
29-02-2016 5:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: dnpark38 Set WP prof to 35000
That is *not* the same issue you're reporting now, your WP profile (our connection profile) is already at 36000. This is not causing any issues.
The problem this time is your *sync* speed, this is defined between your premises and the cabinet, we cannot alter this.
Re: DLM failed to recover speed.
29-02-2016 6:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: DLM failed to recover speed.