cancel
Showing results for 
Search instead for 
Did you mean: 

DLM Reset - New build estate major roadworks in the area & improved internal cabling!

kjwkjw
Hooked
Posts: 9
Registered: 16-02-2018

DLM Reset - New build estate major roadworks in the area & improved internal cabling!

Hi,

 

I have just improved the internal cabling inside my new build house, but unfortunately due to major road finishing works I have been banded at 44000kbps.

 

Can you please arrange a DLM reset so that I can hopefully make use of the improvements I have made Smiley

 

Thanks,

 

Kevin.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: DLM Reset - New build estate major roadworks in the area & improved internal cabling!

Sorry to hear that. I've tested your line and you're not being banded by DLM.

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 44.0 Mbps
Upstream Speed 14.5 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 630.4
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence ; 00:00 to 23:45
Interference Location Customer Premise
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-49M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-03-13T10:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 43.9 Mbps 48.9 Mbps 46.4 Mbps
Up Stream Line Rate 14.3 Mbps 14.9 Mbps 14.5 Mbps
Up Time 64.0 Sec 900.0 Sec 899.0 Sec
Retrains 0.0 7.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-03-26T08:39:02Z 2018-03-26T08:54:02Z
Ingress Code Violation 3 2
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

As such a DLM reset wouldn't benefit you I'm afraid. In addition as the current speeds are within your estimates so they may not accept this as a fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kjwkjw
Hooked
Posts: 9
Registered: 16-02-2018

Re: DLM Reset - New build estate major roadworks in the area & improved internal cabling!

It would help me! As i have just explained there has been a lot of work occuring in the area and I used to sync quite a bit higher.

 

Please request the DLM reset.

See the stats below, my attainable is nearly 60mbit i am stuck at a 10db profile at the moment!

 

Controller VDSL 0/0/0 is UP

Daemon Status: Up

XTU-R (DS) XTU-C (US)
Chip Vendor ID: 'BDCM' 'BDCM'
Chip Vendor Specific: 0x0000 0xB12D
Chip Vendor Country: 0xB500 0xB500
Modem Vendor ID: 'CSCO' ' '
Modem Vendor Specific: 0x4602 0x0000
Modem Vendor Country: 0xB500 0x0000
Serial Number Near: FOC16083T45 1921/K9 15.4(3)M9
Serial Number Far: eq_nr multiline_cpe software_rev
Modem Version Near: 15.4(3)M9
Modem Version Far: 0xb12d

Modem Status: TC Sync (Showtime!)

DSL Config Mode: VDSL2
Trained Mode: G.993.2 (VDSL2) Profile 17a
TC Mode: PTM
Selftest Result: 0x00
DELT configuration: disabled
DELT state: not running

Full inits: 3
Failed full inits: 0
Short inits: 0
Failed short inits: 0

Firmware Source File Name
-------- ------ ----------
VDSL user config flash:VA_A_39m_B_38h3_24h_o.bin

Modem FW Version: 150716_0926-4.02L.03.A2pv6C039m.d24h
Modem PHY Version: A2pv6C039m.d24h
Trellis: ON ON
SRA: disabled disabled
SRA count: 0 0
Bit swap: enabled enabled
Bit swap count: 16149 3317
Line Attenuation: 0.0 dB 0.0 dB
Signal Attenuation: 0.0 dB 0.0 dB
Noise Margin: 10.6 dB 5.9 dB
Attainable Rate: 58941 kbits/s 14488 kbits/s
Actual Power: 12.5 dBm 7.5 dBm
Per Band Status: D1 D2 D3 U0 U1 U2 U3
Line Attenuation(dB): 14.3 34.9 54.1 5.2 27.2 42.0 N/A
Signal Attenuation(dB): 20.3 34.6 54.1 5.2 26.5 41.5 N/A
Noise Margin(dB): 10.6 10.5 10.6 5.6 6.0 5.9 N/A
Total FECC: 66625 1977
Total ES: 14 284
Total SES: 0 0
Total LOSS: 0 0
Total UAS: 0 0
Total LPRS: 0 0
Total LOFS: 0 0
Total LOLS: 0 0


DS Channel1 DS Channel0 US Channel1 US Channel0
Speed (kbps): 0 44000 0 14488
SRA Previous Speed: 0 0 0 0
Previous Speed: 0 44000 0 14652
Reed-Solomon EC: 104 66625 0 1977
CRC Errors: 38 38 299 299
Header Errors: 0 0 0 0
Interleave (ms): 0.00 0.00 0.00 0.00
Actual INP: 2.01 46.00 0.00 0.00

Training Log : Stopped
Training Log Filename : flash:vdsllog.bin

kjwkjw
Hooked
Posts: 9
Registered: 16-02-2018

Re: DLM Reset - New build estate major roadworks in the area & improved internal cabling!

I should also add that I am right at the lower end of the scale of acceptable speed based on my estimates.

 

Please request the DLM reset so that the finished wiring can bring me back to where I should be.

 

As you can see from my stats above my modem currently has the DS noise margin set at 10.6db! This was from when the bad wiring was in use.

 

 

 

High Low High Low      
VDSL Range A (Clean) 61.2 41.4 16.2 10.5 36.5 Waiting list Waiting list  
VDSL Range B (Impacted) 49 29.1 14.3 7.2 22.4 Waiting list Waiting list

 

RealAleMadrid
All Star
Posts: 815
Thanks: 324
Fixes: 14
Registered: 07-07-2009

Re: DLM Reset - New build estate major roadworks in the area & improved internal cabling!

I would agree that you are banded at 44Mbps. To have that exact sync speed and a SNRM of 10.5 dB is pretty conclusive evidence. I expect you have already tried a resync and it always syncs at that speed. The trouble is PlusNet look at the GEA test result and don't appear to realise it is not live data but is historic. Look at the time stamp on the test - 10:15 on the 13th of March, it is not a valid test to check your current line conditions. I had the same problem when I had a line fault and was obviously banded from the modem stats but PlusNet denied it. You will have to keep pushing for a DLM reset which they can now request without any engineer visit nonsense. Hopefully you should gain a bit of speed.Smiley

kjwkjw
Hooked
Posts: 9
Registered: 16-02-2018

Re: DLM Reset - New build estate major roadworks in the area & improved internal cabling!

Thanks, I thought it was quite obvious that given my line stats the sync should be a lot higher!

 

Can someone from Plusnet please confirm I have been put onto the nightly DLM reset list?

kjwkjw
Hooked
Posts: 9
Registered: 16-02-2018

Re: DLM Reset - New build estate major roadworks in the area & improved internal cabling!

Can someone from Plusnet please respond to this request? I have seen other replies from staff this morning but not to mine.

 

I am still connected at 44000kbps with a 10.6db noise margin. Attainable is currently showing 59209kbps.

 

 

Please can you arrange for a DLM reset to clear this stuck profile.

 

The multiple errors that I was experiencing before the re-wire have gone, please see stats below.


Controller VDSL 0/0/0 is UP

Daemon Status: Up

XTU-R (DS) XTU-C (US)
Chip Vendor ID: 'BDCM' 'BDCM'
Chip Vendor Specific: 0x0000 0xB12D
Chip Vendor Country: 0xB500 0xB500
Modem Vendor ID: 'CSCO' ' '
Modem Vendor Specific: 0x4602 0x0000
Modem Vendor Country: 0xB500 0x0000
Serial Number Near: FOC16083T45 1921/K9 15.4(3)M9
Serial Number Far: eq_nr multiline_cpe software_rev
Modem Version Near: 15.4(3)M9
Modem Version Far: 0xb12d

Modem Status: TC Sync (Showtime!)

DSL Config Mode: VDSL2
Trained Mode: G.993.2 (VDSL2) Profile 17a
TC Mode: PTM
Selftest Result: 0x00
DELT configuration: disabled
DELT state: not running

Full inits: 3
Failed full inits: 0
Short inits: 0
Failed short inits: 0

Firmware Source File Name
-------- ------ ----------
VDSL user config flash:VA_A_39m_B_38h3_24h_o.bin

Modem FW Version: 150716_0926-4.02L.03.A2pv6C039m.d24h
Modem PHY Version: A2pv6C039m.d24h
Trellis: ON ON
SRA: disabled disabled
SRA count: 0 0
Bit swap: enabled enabled
Bit swap count: 19905 4464
Line Attenuation: 0.0 dB 0.0 dB
Signal Attenuation: 0.0 dB 0.0 dB
Noise Margin: 10.6 dB 6.1 dB
Attainable Rate: 59209 kbits/s 14488 kbits/s
Actual Power: 12.4 dBm 7.5 dBm
Per Band Status: D1 D2 D3 U0 U1 U2 U3
Line Attenuation(dB): 14.3 34.9 54.1 5.2 27.2 42.0 N/A
Signal Attenuation(dB): 20.3 34.7 54.1 5.2 26.4 41.2 N/A
Noise Margin(dB): 10.6 10.6 10.6 6.1 6.1 6.1 N/A
Total FECC: 85558 2451
Total ES: 18 428
Total SES: 0 0
Total LOSS: 0 0
Total UAS: 0 0
Total LPRS: 0 0
Total LOFS: 0 0
Total LOLS: 0 0


DS Channel1 DS Channel0 US Channel1 US Channel0
Speed (kbps): 0 44000 0 14488
SRA Previous Speed: 0 0 0 0
Previous Speed: 0 44000 0 14652
Reed-Solomon EC: 140 85558 0 2451
CRC Errors: 44 44 457 457
Header Errors: 0 0 0 0
Interleave (ms): 0.00 0.00 0.00 0.00
Actual INP: 2.01 46.00 0.00 0.00

Training Log : Stopped
Training Log Filename : flash:vdsllog.bin

 

kjwkjw
Hooked
Posts: 9
Registered: 16-02-2018

Re: DLM Reset - New build estate major roadworks in the area & improved internal cabling!

Guys seriously? Can you please action a DLM reset as part of the trial you are members of! Stats are still great and holding. I am missing speed that I am paying extra for. Unlimited Fibre EXTRA. Please ACTION this, you have ignored me and this post all week so far.

 

 

Controller VDSL 0/0/0 is UP

Daemon Status: Up

XTU-R (DS) XTU-C (US)
Chip Vendor ID: 'BDCM' 'BDCM'
Chip Vendor Specific: 0x0000 0xB12D
Chip Vendor Country: 0xB500 0xB500
Modem Vendor ID: 'CSCO' ' '
Modem Vendor Specific: 0x4602 0x0000
Modem Vendor Country: 0xB500 0x0000
Serial Number Near: FOC16083T45 1921/K9 15.4(3)M9
Serial Number Far: eq_nr multiline_cpe software_rev
Modem Version Near: 15.4(3)M9
Modem Version Far: 0xb12d

Modem Status: TC Sync (Showtime!)

DSL Config Mode: VDSL2
Trained Mode: G.993.2 (VDSL2) Profile 17a
TC Mode: PTM
Selftest Result: 0x00
DELT configuration: disabled
DELT state: not running

Full inits: 3
Failed full inits: 0
Short inits: 0
Failed short inits: 0

Firmware Source File Name
-------- ------ ----------
VDSL user config flash:VA_A_39m_B_38h3_24h_o.bin

Modem FW Version: 150716_0926-4.02L.03.A2pv6C039m.d24h
Modem PHY Version: A2pv6C039m.d24h
Trellis: ON ON
SRA: disabled disabled
SRA count: 0 0
Bit swap: enabled enabled
Bit swap count: 33829 6884
Line Attenuation: 0.0 dB 0.0 dB
Signal Attenuation: 0.0 dB 0.0 dB
Noise Margin: 10.6 dB 6.2 dB
Attainable Rate: 59232 kbits/s 14488 kbits/s
Actual Power: 12.4 dBm 7.5 dBm
Per Band Status: D1 D2 D3 U0 U1 U2 U3
Line Attenuation(dB): 14.3 34.9 54.1 5.2 27.2 42.0 N/A
Signal Attenuation(dB): 20.3 34.7 54.1 5.2 26.2 41.1 N/A
Noise Margin(dB): 10.6 10.6 10.6 6.2 6.2 6.2 N/A
Total FECC: 168537 3869
Total ES: 28 849
Total SES: 0 0
Total LOSS: 0 0
Total UAS: 0 0
Total LPRS: 0 0
Total LOFS: 0 0
Total LOLS: 0 0


DS Channel1 DS Channel0 US Channel1 US Channel0
Speed (kbps): 0 44000 0 14488
SRA Previous Speed: 0 0 0 0
Previous Speed: 0 44000 0 14652
Reed-Solomon EC: 280 168537 0 3869
CRC Errors: 64 64 904 904
Header Errors: 0 0 0 0
Interleave (ms): 0.00 0.00 0.00 0.00
Actual INP: 2.01 46.00 0.00 0.00

Training Log : Stopped
Training Log Filename : flash:vdsllog.bin