DLM Reset - New build estate major roadworks in the area & improved internal cabling!
Hi,
I have just improved the internal cabling inside my new build house, but unfortunately due to major road finishing works I have been banded at 44000kbps.
Can you please arrange a DLM reset so that I can hopefully make use of the improvements I have made 
Thanks,
Kevin.
Sorry to hear that. I've tested your line and you're not being banded by DLM.
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 |
| Description | GEA service test completed and no fault found . |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 44.0 Mbps |
| Upstream Speed | 14.5 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Radio Frequency Ingress | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Cross Talk | Not Detected |
| Estimated Line Length In Metres | 630.4 |
| Upstream Rate Assessment | Reasonable |
| Downstream Rate Assessment | Reasonable |
| Interference Pattern | Regular Interference Observed Daily |
| Service Impact | No Impact Observed |
| Interference Duration Longest Occurrence | ; 00:00 to 23:45 |
| Interference Location | Customer Premise |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-49M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off |
| Time Stamp | 2018-03-13T10:15:00 |
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 43.9 Mbps | 48.9 Mbps | 46.4 Mbps |
| Up Stream Line Rate | 14.3 Mbps | 14.9 Mbps | 14.5 Mbps |
| Up Time | 64.0 Sec | 900.0 Sec | 899.0 Sec |
| Retrains | 0.0 | 7.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2018-03-26T08:39:02Z | 2018-03-26T08:54:02Z |
| Ingress Code Violation | 3 | 2 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
As such a DLM reset wouldn't benefit you I'm afraid. In addition as the current speeds are within your estimates so they may not accept this as a fault.
I would agree that you are banded at 44Mbps. To have that exact sync speed and a SNRM of 10.5 dB is pretty conclusive evidence. I expect you have already tried a resync and it always syncs at that speed. The trouble is PlusNet look at the GEA test result and don't appear to realise it is not live data but is historic. Look at the time stamp on the test - 10:15 on the 13th of March, it is not a valid test to check your current line conditions. I had the same problem when I had a line fault and was obviously banded from the modem stats but PlusNet denied it. You will have to keep pushing for a DLM reset which they can now request without any engineer visit nonsense. Hopefully you should gain a bit of speed.