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D/L speed

Valerietudor
Newbie
Posts: 2
Registered: 24-11-2015

D/L speed

I upgraded to 'Unlimited Fibre' on the 7th, the engineer said my D/L speed would be 30Mb, I currently only have 18Mb, I expected it to go up after the first 5 days, but nothing has changed, is there anything I can do?
2 REPLIES
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: D/L speed

Quote from: Valerietudor
I expected it to go up after the first 5 days
If someone told you there was a 'settling in' period they misinformed you. Connections run at full speed from day one and if they do anything they drop slightly over the first few days.
Anyway are you running tests wired or wireless?
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: D/L speed

The engineer wasn't correct I'm afraid, your line is actually in sync at 19.5Mb which is within the estimate range for your line of 16.1-23.1Mb/s. Your line is reporting as being around 1.5Km from the cabinet, so that's the speed I'd be expecting.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff