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D/L speed

Valerietudor
Newbie
Posts: 2
Registered: ‎24-11-2015

D/L speed

I upgraded to 'Unlimited Fibre' on the 7th, the engineer said my D/L speed would be 30Mb, I currently only have 18Mb, I expected it to go up after the first 5 days, but nothing has changed, is there anything I can do?
2 REPLIES 2
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: ‎12-01-2015

Re: D/L speed

Quote from: Valerietudor
I expected it to go up after the first 5 days
If someone told you there was a 'settling in' period they misinformed you. Connections run at full speed from day one and if they do anything they drop slightly over the first few days.
Anyway are you running tests wired or wireless?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: D/L speed

The engineer wasn't correct I'm afraid, your line is actually in sync at 19.5Mb which is within the estimate range for your line of 16.1-23.1Mb/s. Your line is reporting as being around 1.5Km from the cabinet, so that's the speed I'd be expecting.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.