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Customer options team, no help

jockwav
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Customer options team, no help

I just phoned COT & said i was thinking of leaving as i can get a better deal elsewhere,but was told by the guy i spoke to he can,t offer any deal.

I told him the deal i was looking at which would save me about £8 a month,sorry he said we have stopped doing it now,bye.

What a waste of time that was,my contract runs out at the end on may,ah well.

Moderator's note by Adie (Dvorak) All caps removed as per Forum rules

https://www.flickr.com/photos/james_bingham/
37 REPLIES
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Re: CUSTOMER OPTIONS TEAM,NO HELP

That number would tend to indicate that you are comparing with SSE and, as posted elsewhere, Plusnet won't match that rather silly offer

jockwav
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Re: CUSTOMER OPTIONS TEAM,NO HELP

What number are talking about,i told the CO guy i was comparing the same deal i have with BT,but they are not doing any more deals he told me.

https://www.flickr.com/photos/james_bingham/
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Re: CUSTOMER OPTIONS TEAM,NO HELP

"was told by the guy i spoke to he can,t offer any deal"   "he said we have stopped doing it now"

 

Seems to be the key phrases. Plusnet do seem to have severely cut back on any contract offers for existing customers.

 

jockwav
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Re: CUSTOMER OPTIONS TEAM,NO HELP

So their answer is lose long term paying customers to gain all these free BB ones,the logic is flawed.

https://www.flickr.com/photos/james_bingham/
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Re: CUSTOMER OPTIONS TEAM,NO HELP

That does seem to be their "business plan" though who will pay for all the new customers freebies when there are no long term customers left is a mystery.

jockwav
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Re: CUSTOMER OPTIONS TEAM,NO HELP

Exactly,i think whoever runs the business can,t really see that as a good plan.GrinFunnyTicked off

https://www.flickr.com/photos/james_bingham/
Superuser
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Re: CUSTOMER OPTIONS TEAM,NO HELP

@jockwav , did they not try to offer you any type of deal?

Regards
Mike

Mike
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Re: CUSTOMER OPTIONS TEAM,NO HELP


Oldjim wrote:

That number would tend to indicate that you are comparing with SSE and, as posted elsewhere, Plusnet won't match that rather silly offer


How is the offer from SSE a "silly offer'? 

I'm tempted to switch to SSE seeing it is only £21 for 18 months whereas for the same package with anytime calls is £42 with Plusnet, a saving of nearly £400 over 18 months.

NE

Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
jockwav
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Re: CUSTOMER OPTIONS TEAM,NO HELP

They did not offer any kind of deal as they said that has all stopped now,not good business.Funny

SSE was never mentioned by me to COT or on this forum.Smiley

https://www.flickr.com/photos/james_bingham/
NorthEasterner
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Re: CUSTOMER OPTIONS TEAM,NO HELP

They should still offer a retention deal, may be down to the person you speak to.

I was referring to OldJim's post as they had mentioned that SSE's offer was quite 'silly' but I struggle to see how it's silly. Tongue

BT have got a good deal on Fibre at the moment, £12.50 a month with £17.99 line rental for speeds up to 52mb.

NE

Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Superuser
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Re: CUSTOMER OPTIONS TEAM,NO HELP

A question to PN , is this now company policy or just down to the adviser , to not offer customers any type of deal when they are coming to or out of contract ?

regards
Mike 

Mike
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Re: CUSTOMER OPTIONS TEAM,NO HELP

@ITWorks It shouldn't be as I was offered a retention deal a few weeks ago which I turned down as it meant committing to a rather long 24 month contract.

NE

Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
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Re: CUSTOMER OPTIONS TEAM,NO HELP

Given that SSE for unlimited 80/20 and call anytime is £21 per month which is way cheaper than anybody else - I call that silly - and assuming that the offer is still on when Plusnet raise their prices (gets me out of my contract) I may well jump even though the extra for caller display is £3.50

2016-05-16_123509.jpg

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Re: CUSTOMER OPTIONS TEAM,NO HELP

After my recent move, I now pay £27.99 / month for unlimited 40/10 fibre + line rental + sports TV + caller display.

As a sweetener I got a  £100 pre paid debit card + £195 cash back from a well know cash back site.

So for the 12 months of the contract I pay total cost of £40.88.

That's what I call a silly price Cheesy