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Current speed lower than minium guaranteed speed

guiseppa71
Newbie
Posts: 1
Registered: ‎29-04-2020

Current speed lower than minium guaranteed speed

Hi, I'm on Unlimited Fibre Extra and have been on it for a few years but over the past month or so my current line speed has been lower than the minimum guaranteed speed. It was consistantly around 70 down but it's over the past month it's been 51 and it says guarantted of 57.2.

2 REPLIES 2
Cleo
Dabbler
Posts: 10
Registered: ‎22-04-2020

Re: Current speed lower than minium guaranteed speed

Hi

i have been experiencing the same, but much lower speeds.

also still getting too many drops more frequently than ever now!

im sick to the back teeth with all of this. I have work to do, but it’s taking me more time as now the connection is unstable/ unreliable. 

see my stats!. 

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Current speed lower than minium guaranteed speed

Hey @guiseppa71

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net. 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team