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Current Line Speed

FIXED
ckcomputing
Grafter
Posts: 146
Thanks: 6
Registered: 28-11-2009

Current Line Speed

I would be most grateful if someone could do a line check for me. My current line speed has dropped from the middle 60's to 48.2Mb.

 

According to my account : Estimated line speed: 80Mb (This may vary between 64Mb and 80Mb) - Checked on 2017-11-12 17:50:01

 

Current line speed: 48.2 Mb which is well below the minimum estimated line speed of 64Mb.

 

Thank you.

Professionals are predictable - it's the amateurs that are dangerous!
15 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,781
Thanks: 359
Fixes: 136
Registered: 01-01-2012

Re: Current Line Speed

Sorry to hear that.

Our tests aren't showing any cause for this but I can see that your speeds have dropped.

I'd recommend raising a fault here so we can take a further look.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ckcomputing
Grafter
Posts: 146
Thanks: 6
Registered: 28-11-2009

Re: Current Line Speed

Thank you Matthew - fault raised.

Professionals are predictable - it's the amateurs that are dangerous!
Plusnet Help Team
Plusnet Help Team
Posts: 4,781
Thanks: 359
Fixes: 136
Registered: 01-01-2012

Re: Current Line Speed

Thanks.

We'll get that picked up as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ckcomputing
Grafter
Posts: 146
Thanks: 6
Registered: 28-11-2009

Re: Current Line Speed

I have now had my router plugged into the test socket for over 17 hours as requested by the CSC Analyst yesterday.

 

I would be most grateful if, as a matter of urgency, you would re-test my line as I would like to plug my telephone back in!

 

Many thanks.

 

Brian

Professionals are predictable - it's the amateurs that are dangerous!
Plusnet Help Team
Plusnet Help Team
Posts: 140
Thanks: 45
Fixes: 4
Registered: 07-12-2017

Re: Current Line Speed

I have retested your line and looks like there are still no improvements, you can plug everything back as it was now thank you.

 

I have updated your Fault Ticket (Ticket: 164569375), could you please let me know once you have replied to my response and I will pick this us for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
ckcomputing
Grafter
Posts: 146
Thanks: 6
Registered: 28-11-2009

Re: Current Line Speed

Many thanks, Lauren, for picking this up.

 

Re-Connecting my phone line!!

 

Kind regards.

Professionals are predictable - it's the amateurs that are dangerous!
ckcomputing
Grafter
Posts: 146
Thanks: 6
Registered: 28-11-2009

Re: Current Line Speed

Hi Lauren,

 

I have replied to your response on my ticket.

 

Kind regards,

 

Brian

Professionals are predictable - it's the amateurs that are dangerous!
Plusnet Help Team
Plusnet Help Team
Posts: 140
Thanks: 45
Fixes: 4
Registered: 07-12-2017

Re: Current Line Speed

Fix

Thanks for your time on the phone Smiley

 

Let us know how you get on after the engineer visits.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
ckcomputing
Grafter
Posts: 146
Thanks: 6
Registered: 28-11-2009

Re: Current Line Speed

I would like to give a big thank you to Plusnet and LB in particular for resolving my speed issues in such a timely manner.

 

The BTO engineer found a couple of faults and rectified these very quickly.

 

My speed has increased significantly - I am, once again, a very happy bunny!

 

I am aware that BTO come in for a great deal of adverse publicity, but, in my case, I can't fault them.

 

Wishing everyone a very Happy New Year.

 

Brian.

Professionals are predictable - it's the amateurs that are dangerous!
iangilf
Grafter
Posts: 52
Thanks: 1
Registered: 01-11-2017

Re: Current Line Speed

yep your a lucky one

Moderator
Moderator
Posts: 17,050
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Registered: 06-04-2007

Re: Current Line Speed

Moderator's note by Mike (Mav): I have changed the fix to @LaurenB as per message #9.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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ckcomputing
Grafter
Posts: 146
Thanks: 6
Registered: 28-11-2009

Re: Current Line Speed

Cheers Mike!

Professionals are predictable - it's the amateurs that are dangerous!
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Current Line Speed

I'm glad to hear the engineer fixed the fault swiftly Brian.

Hope you've had a happy new year too.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ckcomputing
Grafter
Posts: 146
Thanks: 6
Registered: 28-11-2009

Re: Current Line Speed

Thank you  Anoush - we have had a lovely New Year so far.

I am more than happy that my speed is up to where it should be.

Thank you.

Professionals are predictable - it's the amateurs that are dangerous!