Current Line Speed

[#1]

I would be most grateful if someone could do a line check for me. My current line speed has dropped from the middle 60's to 48.2Mb.

According to my account : Estimated line speed: 80Mb (This may vary between 64Mb and 80Mb) - Checked on 2017-11-12 17:50:01

Current line speed: 48.2 Mb which is well below the minimum estimated line speed of 64Mb.

Thank you.

[#2]

Sorry to hear that.

Our tests aren't showing any cause for this but I can see that your speeds have dropped.

I'd recommend raising a fault here so we can take a further look.

[#3]

Thank you Matthew - fault raised.

[#4]

Thanks.

We'll get that picked up as soon as possible.

[#5]

I have now had my router plugged into the test socket for over 17 hours as requested by the CSC Analyst yesterday.

I would be most grateful if, as a matter of urgency, you would re-test my line as I would like to plug my telephone back in!

Many thanks.

Brian

[#6]

I have retested your line and looks like there are still no improvements, you can plug everything back as it was now thank you.

I have updated your Fault Ticket (Ticket: 164569375), could you please let me know once you have replied to my response and I will pick this us for you.

[#7]

Many thanks, Lauren, for picking this up.

Re-Connecting my phone line!!

Kind regards.

[#8]

Hi Lauren,

I have replied to your response on my ticket.

Kind regards,

Brian

[#9 · Accepted solution]

Thanks for your time on the phone

Let us know how you get on after the engineer visits.

[#10]

I would like to give a big thank you to Plusnet and LB in particular for resolving my speed issues in such a timely manner.

The BTO engineer found a couple of faults and rectified these very quickly.

My speed has increased significantly - I am, once again, a very happy bunny!

I am aware that BTO come in for a great deal of adverse publicity, but, in my case, I can't fault them.

Wishing everyone a very Happy New Year.

Brian.

[#11]

yep your a lucky one

[#12]

Moderator's note by Mike (Mav): I have changed the fix to @LaurenB as per message #9.

[#13]

Cheers Mike!

[#14]

I'm glad to hear the engineer fixed the fault swiftly Brian.

Hope you've had a happy new year too.

[#15]

Thank you  Anoush - we have had a lovely New Year so far.

I am more than happy that my speed is up to where it should be.

Thank you.