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Current Line Speed not updated following resynch

FIXED
Community Veteran
Posts: 1,620
Thanks: 22
Registered: ‎29-06-2010

Current Line Speed not updated following resynch

I had a resynch 8½ hours ago, and as a result my SNR margin has dropped to 3.2 dB and my downstream rate has increased, almost back to the level I got when first switching to FTTC.

 

However, my Current Line Speed has not followed this, being at 56.2 Mb, where the BT Performance Tester shows my IP Profile at 61.75 Mbps.

 

I know it can take a while for the change to take place, but over 8 hours? Can this be rectified, please?

12 REPLIES
Community Veteran
Posts: 5,183
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Registered: ‎10-06-2010

Re: Current Line Speed not updated following resynch


Jaggies wrote:

I know it can take a while for the change to take place, but over 8 hours? Can this be rectified, please?


Manually changing yours now, sure, they can do that.

Improving the system so things always change faster for everyone, I don't think so.

Community Veteran
Posts: 1,620
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Registered: ‎29-06-2010

Re: Current Line Speed not updated following resynch

From previous experience I don't think this will change; I think the Delta Reports only come in 3 times a day at the weekend, so by the time a member of staff sees this it may have increased by itself.

 

Time will tell...

Terranova667
Pro
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Registered: ‎19-02-2014

Re: Current Line Speed not updated following resynch

Online chat staff can change the plusnet profile just tell them it's much lower than the BT IP profile and they will increase it for you,  I have done this whenever mine has changed and it hasn't automatically adjusted or the Forum staff haven't been around to do it. 

jafreer
Aspiring Pro
Posts: 844
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Registered: ‎13-10-2012

Re: Current Line Speed not updated following resynch

I wonder if you are in one of the trial areas for the 3dB profile or perhaps it is starting to be rolled out on a wider scale.

Community Veteran
Posts: 1,620
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Registered: ‎29-06-2010

Re: Current Line Speed not updated following resynch

Things certainly look that way.

I've had a few resynchs in the last few weeks, one last week which reduced downstream interleaving from 8 to 4. Each has shown a modest increase in speed and lowering of the SNR. This one has been the biggest jump - from about 56 Mbps to over 67 Mbps, but the interleaving level has gone back to 8. Mainly it has been in the region of 53 Mbps for ages now, but when I first got FTTC it was at around 69 Mbps.

According to the installer I was the first in my cabinet to be connected, I put the gradual slowdown down to cross-talk. I'll check the Current Line Speed again tomorrow, but it's still unchanged thus far tonight.

Community Veteran
Posts: 1,620
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Registered: ‎29-06-2010

Re: Current Line Speed not updated following resynch

Current line speed hasn't updated yet - still 56.2 Mb.

 

"IP Profile for your line is - 61.75 Mbps"...

Community Veteran
Posts: 1,620
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Registered: ‎29-06-2010

Re: Current Line Speed not updated following resynch

Still no update on my Current Line Speed after 2 days 10 hours plus. Ticked off

Currently 29th in chat queue...

Highlighted
Plusnet Staff
Plusnet Staff
Posts: 2,145
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Registered: ‎22-08-2015

Re: Current Line Speed not updated following resynch

Fix

@Jaggies - I've just updated your speed profile on your account to 61600 kbps. If you try a reboot of your router, you should pick up a slightly increased throughput.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Community Veteran
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Registered: ‎29-06-2010

Re: Current Line Speed not updated following resynch

@Anoush

Thanks. I got through on the chat after about 30 minutes and asked for it to be updated but as you say it was already done. I'm not keen to reboot my router in the hours of darkness - I'll do it in daylight hours, so probably not before the weekend.

Plusnet Staff
Plusnet Staff
Posts: 2,145
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Registered: ‎22-08-2015

Re: Current Line Speed not updated following resynch

No problems.

If you're worried about your sync rate after a reboot, you could try just a single disconnect/reconnect of the PPP session in your router interface.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Community Veteran
Posts: 1,620
Thanks: 22
Registered: ‎29-06-2010

Re: Current Line Speed not updated following resynch

@Anoush

 I'm already seeing an improvement in the downstream peak speed, according to TBB.

148832171717273271846-mini

 

 Thinking about it, I already had the higher downstream rate, it was just the Current Line Speed holding me back...

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Current Line Speed not updated following resynch

Fantastic news, glad to hear you've a bit of a speed boost.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff