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Current Line Speed less than BT IP Profile for over a day

starfire
Dabbler
Posts: 17
Registered: 14-03-2013

Current Line Speed less than BT IP Profile for over a day

How long does it take for the plusnet system to catch up, its been like this for over a day so far?

 

Estimated line speed:50Mb (This may vary between 35.5Mb and 50.5Mb) - Checked on 2016-08-02 11:30:43

Current line speed:34.2 Mb

 

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,148
Thanks: 827
Fixes: 173
Registered: 25-03-2015

Re: Current Line Speed less than BT IP Profile for over a day

The time it takes can vary and would be based on a delta report coming through to us from our suppliers.

 

I've manually updated the profile on our side for you so it should be closer to your sync speed now.

 

You may need to disconnect/reconnect for it to take affect on your side.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team