Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Current Line Speed Issue
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Current Line Speed Issue
Current Line Speed Issue
09-12-2014 10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello, I have an open ticket for this but response times are very slow at the minute: #95562176
I had a BT engineer come out yesterday to rectify a 'loop' fault with my line which is now sorted but my current line speed is set at 3.6 Mb for some reason and multiple speed tests confirm this is what I am getting.
Can this be reset/upped please. I was getting a solid 35-40Mb down and 15Mb up previously.
Many thanks.
I had a BT engineer come out yesterday to rectify a 'loop' fault with my line which is now sorted but my current line speed is set at 3.6 Mb for some reason and multiple speed tests confirm this is what I am getting.
Can this be reset/upped please. I was getting a solid 35-40Mb down and 15Mb up previously.
Many thanks.
Message 1 of 3
(591 Views)
2 REPLIES 2
Re: Current Line Speed Issue
09-12-2014 11:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there.
Unfortunately as your on Fibre we aren't able to reset the line remotely.
This can only be done by a Openreach engineer.
Our tests are still showing a issue with the line so I've passed that to our supplier to investigate further.
We'll be in touch as soon as we know more.
Unfortunately as your on Fibre we aren't able to reset the line remotely.
This can only be done by a Openreach engineer.
Our tests are still showing a issue with the line so I've passed that to our supplier to investigate further.
We'll be in touch as soon as we know more.
Message 2 of 3
(368 Views)
Re: Current Line Speed Issue
10-12-2014 8:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for the reply.
I look forward to hearing from you soon.
I look forward to hearing from you soon.
Message 3 of 3
(368 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Current Line Speed Issue