Crazy up/down speed options
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- Re: Crazy up/down speed options
Crazy up/down speed options
29-10-2016 2:38 PM - edited 29-10-2016 2:39 PM
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Over time I have seen my 80/20 fibre connection speed reducing as more subscribers are moved over to fibre on my cabinet (allegedly).
Now connecting at 56/16.
After going through the fault/engineer route and the conclusion being "that's all you're going to get now"
I have enquired about what PN could do for me as a very long-standing customer - to reduce the cost of my somewhat unused 80/20 unlimited package by changing to something that would maximise what I can currently receive.
We can offer a 40/2 package. Not fast enough I said (2mbs upload - you must be kidding! I'm currently getting and use to full extent my 15mbs) - well you can stay where you are and pay for the unlimited or go to 40/2.
What sort of an option is that?
Come on PN you can do better that that surely? There must be an option of a capped 80/20 profile for people (lots of them I'm sure) in the same boat as me.
I'm looking forward to a constructive reply.
I have been with PN a long long time (originally with F9 in the early days) and I don't want to leave!
Thanks,
Paul
Re: Crazy up/down speed options
29-10-2016 3:19 PM
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Everybody that signed up for 40/20 has now been moved to 55/10. Why they don't sell this as it sits perfectly in the middle...
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Crazy up/down speed options
29-10-2016 5:06 PM
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Retension... Can't wait!
Re: Crazy up/down speed options
29-10-2016 8:56 PM
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I see here
that options seem to be available to existing customers that I was told were not available?
Re: Crazy up/down speed options
29-10-2016 9:10 PM
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As I said in my previous post the 55/10 was just for those who contracted for the standard fibre when it was 40/20. It is not available to any other current users or new customers.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Crazy up/down speed options
02-11-2016 9:50 AM
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Any PN comment on this please?
Re: Crazy up/down speed options
02-11-2016 10:04 AM
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I'm afraid there's nothing more I can add that hasn't already been discussed surrounding this. The packages we offer are based on wholesale 40/2 or 80/20 offerings now.
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