Crackly phone line, but stable Fibre
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- Re: Crackly phone line, but stable Fibre
Crackly phone line, but stable Fibre
01-07-2015 1:45 PM
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We've noticed crackling on the (PN) phone line getting worse over the last 3 weeks or so (to the point where we can't hear the caller and vice-versa), but the fibre connection has not dropped once or suffered speed loss. The noise sometimes goes away, although in most cases re-appears after a day or two. This is bizarre as I always thought a noisy crackly phone line would affect the broadband signal, and thereby kick in DLM?
Any advise greatly appreciated.
Re: Crackly phone line, but stable Fibre
01-07-2015 1:53 PM
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Re: Crackly phone line, but stable Fibre
01-07-2015 1:53 PM
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Edit - as Matt said
Re: Crackly phone line, but stable Fibre
01-07-2015 2:41 PM
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Cheers!
Re: Crackly phone line, but stable Fibre
01-07-2015 6:32 PM
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Re: Crackly phone line, but stable Fibre
01-07-2015 7:05 PM
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I didn't realise that when you were switched to fibre the copper was still used for the voice part of the cabinet/exchange connection - just assumed it was digitised and sent down the fibre!
Re: Crackly phone line, but stable Fibre
02-07-2015 9:50 AM
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The engineer can still work on the copper side of things to repair your phone line.
@rogerx1
Have you tried following the steps on the link below?
http://www.plus.net/support/phone/troubleshooting.shtml
Re: Crackly phone line, but stable Fibre
10-07-2015 1:20 PM
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Engineer visited last week - couldn't see anything wrong via his tester at the master socket inside the house, and all other cabling was fine. However when he visited the cabinet he found a "loose connection" which he fixed and everything works beautifully with the phone now (absolutely crystal clear line!).
Straight after he had sorted everything out my profile was still the same rock solid 80/20 (or 77.4) that it's always been since I moved over from BT to PN. However a few days ago I noticed a slight decrease in performance, and saw that the profile had marginally dropped. When I phoned the helpdesk they advised restarting router and modem - which resulted in no increase at all back to the 80/20 as before. Also, bizarrely, for a week after the engineer's visit my usage stats showed zero broadband activity - even though we were hammering it like mad as per usual.
Can anyone advise what's going on? How can the connection/profile drop speed simply after getting the phone line fixed? Also he didn't carry out or even offer a line reset?
Re: Crackly phone line, but stable Fibre
10-07-2015 4:33 PM
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In terms of the usage if it hasn't shown up I wouldn't worry too much about it as your on a Unlimited package.
The profile may have dropped because of the work he did or another engineer working at the cabinet.
All in all everything looks fine.
Re: Crackly phone line, but stable Fibre
10-07-2015 6:33 PM
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Re: Crackly phone line, but stable Fibre
10-07-2015 7:01 PM
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Line rate: 79475 / 19999
Attainable rate: 79024 / 27543
SNR: 9.7
Attenuation: 12.5 / -5.3
HEC: 186 / 4294967290
CRC: 254 / 127
FEC: 0 / 0
Re: Crackly phone line, but stable Fibre
10-07-2015 7:13 PM
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