Re ticket no 200527466
Hi there, hope everyone is well.
Last Sunday, 29th March at 1230 something catastrophic happened to my Plusnet internet.
If it’s relevant, I’m on the Prestwich exchange, (MR-PRE).
I would characterize it as a traffic shaping, but I’m not at all convinced it is intentional; rather, it seems like a routing issue somewhere.
Let me tell you what is working normally first.
Skype, I can make video calls for hours with no problem
Zoom, Apart from taking a minute or so to log in, I can conduct multiple participant video conferencing with no problem.
WhatsApp again working normally
Google websites are generally working normally and loading instantly including Google Web search, Google Groups Maps/Streetview, Photos, the list goes on.
Gov.uk sites work normally.
I’m not a user of social media, but clearly they are a bench-mark
Instagram works normally, but see below about other SM brands.
This clearly isn’t a VDSL issue!
So what’s not working? The majority of websites, including plus.net. This forum is just about responsive enough to let me post this if you can’t see this post I was wrong 😉
My online banking https://www.rbsdigital.com/ is totally unresponsive and is causing me serious issues
Other banking websites likewise,
https://www.lloydsbank.com/online-banking/home.html
https://personal.natwest.com/personal.html
https://www.barclays.co.uk/
Oh and Facebook and Twitter, not that I care.
My VoIP/SIP phone system is unusable
The FTP server I use is unreachable
My USENET activity has stopped; I can’t reach news.eternal-september.org
I called support at 0900 yesterday Thu 2nd Apr and spoke to a very nice lady who listened patiently to me but unfortunately did not go beyond her 1st-line support script of filters, master sockets, and WiFi.
If anyone is interested, I have some interesting stats from f8lure that includes the moment this all began, (I was using my own CPE at the time).
So please could this be escalated to someone that cares?
