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Could somebody check my line speed please? Upgraded back to extra but no increase yet...

froggy666uk
Dabbler
Posts: 11
Registered: ‎25-04-2013

Could somebody check my line speed please? Upgraded back to extra but no increase yet...

Hi,

 

I had to renew my contract last week but managed to downgrade myself from Fibre Unlimited Extra to Fibre Unlimited, and saw my line speed drop from ~64Mpbs to a capped 40Mbps overnight.

 

Called customer services last Thursday and asked to be upped to Extra again, which they did, however my speed hasn't increased yet even after several disconnect/reconnects.  Could someone check for me please?

 

My username is froggy666uk.

 

Cheers,

Dave. 

2 REPLIES 2
froggy666uk
Dabbler
Posts: 11
Registered: ‎25-04-2013

Re: Could somebody check my line speed please? Upgraded back to extra but no increase yet...

Bump - speed still hasn't improved.  Could someone from Plusnet check I'm not still capped at the lower Fibre Unlimited rate?

 

Cheers,

Dave.

froggy666uk
Dabbler
Posts: 11
Registered: ‎25-04-2013

Re: Could somebody check my line speed please? Upgraded back to extra but no increase yet...

Ah well, looks like I'll be sitting in a call queue for another 30 minutes to speak to customer services.