Could somebody check my line speed please? Upgraded back to extra but no increase yet...
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Could somebody check my line speed please? Upgraded back to extra but no increase yet...
08-02-2021 2:31 PM
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Hi,
I had to renew my contract last week but managed to downgrade myself from Fibre Unlimited Extra to Fibre Unlimited, and saw my line speed drop from ~64Mpbs to a capped 40Mbps overnight.
Called customer services last Thursday and asked to be upped to Extra again, which they did, however my speed hasn't increased yet even after several disconnect/reconnects. Could someone check for me please?
My username is froggy666uk.
Cheers,
Dave.
Re: Could somebody check my line speed please? Upgraded back to extra but no increase yet...
09-02-2021 3:28 PM
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Bump - speed still hasn't improved. Could someone from Plusnet check I'm not still capped at the lower Fibre Unlimited rate?
Cheers,
Dave.
Re: Could somebody check my line speed please? Upgraded back to extra but no increase yet...
10-02-2021 1:55 PM
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Ah well, looks like I'll be sitting in a call queue for another 30 minutes to speak to customer services.
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