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Could not configure IP parameters

martb
Hooked
Posts: 8
Registered: ‎02-02-2013

Could not configure IP parameters

Awoke this morning to have a red internet light on my plusnet router and when I logged in via the interface got the above error. When carrying out the broadband connection checker gave the errors No IPv4 address configured and IPv6 disabled for this service. Have rebooted both

No idea on the workings of the router or what the error means so before I try and speak to somebody at plusnet wonder if anybody could give me some pointers. I should point out has numerous losses of connectivity in the last month or so, sometimes 4 or 5 in an hour so not sure if router or modem could be on its way out or whether its a line problem?

 

Thanks in advance

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,546
Thanks: 1,242
Fixes: 100
Registered: ‎04-04-2007

Re: Could not configure IP parameters

This is probably of relevance.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

martb
Hooked
Posts: 8
Registered: ‎02-02-2013

Re: Could not configure IP parameters

Bob,

Thanks for the quick response. Will hang fire on contacting support and hopefully this will be resolved soon.

Community Gaffer
Community Gaffer
Posts: 13,546
Thanks: 1,242
Fixes: 100
Registered: ‎04-04-2007

Re: Could not configure IP parameters

Should be sorted now?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

martb
Hooked
Posts: 8
Registered: ‎02-02-2013

Re: Could not configure IP parameters

Yes thanks Bob. been fine since late afternoon.