Could i get a line check please

[#1]

So iv been having loads of problems with my fibre, iv been interleaved for quite a while but today im finally back on fastpath! iv also got a new router which seems better and im curious to know how the lines running now as the speed is still way below estimated

[#2]

Hello @Sunzz

Can you private message me with your username please? Struggling to find your account.

Thanks.

[#3]

Done Thank you

[#4]

Thank you for your PM.

The router is in indeed sync below the estimated speed:

Sync Status	In Sync
Downstream Speed	44.0 Mbps
Upstream Speed	4.3 Mbps

Would recommend troubleshooting the problem at http://faults.plus.net, where you can complete it to raise a fault to us.

[#5]

was it the full line test where we get to see all the stats etc? iv already had 2 bt engineers so thats pointless lol but curious if u full line test would pick up a fault maybe

[#6]

Yeah, I ran a full line test and not identifying a fault to raise to BT wholesale without being asked to book an appointment I'm afraid.

GEA Test Detail
Circuit ID	NA	Service ID	##########

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	44.0 Mbps
Upstream Speed	4.3 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	448.9
Upstream Rate Assessment	Low
Downstream Rate Assessment	Low
Interference Pattern	Regular Interference Observed Daily
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From 13:30 to 14:45
Interference Location	Unknown
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2016-12-05T15:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	37.8 Mbps	51.1 Mbps	43.9 Mbps
Up Stream Line Rate	1.9 Mbps	15.1 Mbps	4.5 Mbps
Up Time	0.0 Sec	900.0 Sec	882.5 Sec
Retrains	0.0	6.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2016-12-18T13:49:57.689+00:00	2016-12-18T14:04:57.689+00:00
Ingress Code Violation	0	1
Egress Code Violation	0	1
Errored Seconds	0	1
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

I have checked the notes from the last engineer we arranged:

Unable to improve speed further. New pair tried and speed at max of 43000. All circuits on this dp are testing higher than normal cross talk and sync of other lines at around 35000-40000. Unable to improve further

It's indicating the issue is to do with cross talk which means there might be little we can do.

As your sync speed is below estimates we would be more than happy to arrange an engineer to look into the fault further, but it's likely going to require an appointment.