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Could I get a profile bump please?

xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Could I get a profile bump please?

Hi,
I previously had my router set to a limit of 37.5Mbps to see if I could get interlacing taken off my line.
A couple of days ago, I removed this limit and I am now synced at 44Mbps, but my profile hasn't updated in the past few days. Would it be possible to get this adjusted correctly please?
5 REPLIES
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: Could I get a profile bump please?

Just giving this post a bump as I know that no staff were on over the weekend.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Could I get a profile bump please?

The profile on our side is set well above that already, so we're not restricting your line. What are the full results of a BT Speedtest once you've been through the 'further diagnostics' test?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: Could I get a profile bump please?

Hi Chris,
Looks like it's caught up. This morning when I bumped the post it was still down at 37.4Mb.
Cheers anyway!
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: Could I get a profile bump please?

Sorry to double post again, but it looks like the BT IP Profile hasn't updated either, as their speed tester is still showing 37.5Mb.
Any idea how long it takes their systems to update?
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Could I get a profile bump please?

It depends on how good quality the DLM sees your line as. If you take a look at the 'Why does it take so long for DLM to increase my speeds?' section on this page if should explain: http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff