Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Could CS staff please check my ticket
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Could CS staff please check my ticket
Could CS staff please check my ticket
29-01-2016 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At Xmas with all the bad weather and flooding the net took a knock like the rest of the neighborhood and the DLM has my profile stuck at 14.6Meg when it should be 60Meg + I think it just needs a reset it' has been 3 days now since I made a ticket would be great to know what's going on with Question #118806684
Message 1 of 5
(902 Views)
4 REPLIES 4
Re: Could CS staff please check my ticket
29-01-2016 5:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 2 of 5
(490 Views)
Re: Could CS staff please check my ticket
29-01-2016 6:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Matthew - Whilst that might be correct, can you still check the state of the line and advise what CAN be done to get the speed back.
Will it improve over time? I am sure its not right that someone paying for 80mbps should only be getting 14 Mbps when the problem and answer is known?
If it needs an engineer to do it then surely PN have a responsibilty to get one to do it The end user has no other way of fixing this!
Will it improve over time? I am sure its not right that someone paying for 80mbps should only be getting 14 Mbps when the problem and answer is known?
If it needs an engineer to do it then surely PN have a responsibilty to get one to do it The end user has no other way of fixing this!
Message 3 of 5
(490 Views)
Re: Could CS staff please check my ticket
29-01-2016 7:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Report it as a fault: http://faults.plus.net
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 4 of 5
(490 Views)
Re: Could CS staff please check my ticket
29-01-2016 7:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have reported it 3 days ago but haven't had a response since. alsoI had no idea you couldn't reset the line at plusnet that's a shame, i'll have to wait for an engineer then, thanks for the response.
Message 5 of 5
(490 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Could CS staff please check my ticket