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Could CS Staff Check Please...........

PembsPanther
Grafter
Posts: 246
Thanks: 2
Registered: 07-07-2012

Could CS Staff Check Please...........

Hello
Due a fibre upgrade on the 18th, already delayed so could someone please check it is still a live order that is going to complete on the 18th?
Thanks in advance.
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,245
Thanks: 883
Fixes: 180
Registered: 25-03-2015

Re: Could CS Staff Check Please...........

The order looks fine Smiley Committed for the 18th and nothing to suggest any further delays.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
PembsPanther
Grafter
Posts: 246
Thanks: 2
Registered: 07-07-2012

Re: Could CS Staff Check Please...........

Thanks Harry I will check again a couple of day before.
PembsPanther
Grafter
Posts: 246
Thanks: 2
Registered: 07-07-2012

Re: Could CS Staff Check Please...........

Noe day before attempt number 2, could you please confirm we are good to go tomorrow?
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 5,411
Thanks: 503
Fixes: 187
Registered: 01-01-2012

Re: Could CS Staff Check Please...........

Yup still looks good.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PembsPanther
Grafter
Posts: 246
Thanks: 2
Registered: 07-07-2012

Re: Could CS Staff Check Please...........

Thanks Matthew.
PembsPanther
Grafter
Posts: 246
Thanks: 2
Registered: 07-07-2012

Re: Could CS Staff Check Please...........

Looks like the upgrade has happened, could you do whatever you need to do your end to uncap the download speed please?

EmpireCad
Grafter
Posts: 91
Registered: 19-04-2008

Re: Could CS Staff Check Please...........

Me too please!  Engineer completed about 09:30.  Your email confirming switch 10:51.  Upload speed quadrupled but download still at pre-fibre crawl of 2 Meg.  In fact upload is occasionally faster than download!!  Sorry to piggyback on your thread PembsPanther!  Undecided Undecided
EmpireCad
Grafter
Posts: 91
Registered: 19-04-2008

Re: Could CS Staff Check Please...........

Just spent 5 minutes on Chat and operator has "performed some maintenance to my account" and says to start router again in 4 hours and retry when I should then have my anticipated speed.  Roll on 8:30 pm!  Roll eyes
Moderator
Moderator
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Registered: 06-04-2007

Re: Could CS Staff Check Please...........

Moderators Note.
Topic locked in favour of http://community.plus.net/forum/index.php/topic,148713.msg1307817.html

Forum Moderator and Customer
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