Correct installation?
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Correct installation?
26-10-2015 11:49 AM
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My speed has increased from 3.5mb to 7mb! - Now this post is not about my slow speed but the possible reasons why.
When the installation was done, the guy just turned up, Plugged in the modem and router to my existing telephone socket and left!
I was under the impression that he should have change the actual telephone socket? would this have an effects on my speeds?
Thanks
Re: Correct installation?
26-10-2015 12:06 PM
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http://www.plus.net/support/broadband/master-socket-guide.shtml
Is the modem connected to the master socket, or an extension socket?
Re: Correct installation?
26-10-2015 12:09 PM
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he should have fitted a new faceplate to the socket. If the modem is connected to the existing socket without a filter then it WILL affect the speeds.
Quote I was under the impression that he should have change the actual telephone socket? would this have an effects on my speeds?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Correct installation?
26-10-2015 12:12 PM
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I'll have to check my socket type when I go home! Although it was not set up to the master socket! It was on one of the other sockets as we live in a town house and the master is by the front door with no power near by - will this also effect it?
The installer (kelly services) never asked me any questions he just turned up and was gone in a flash! Awful customer service!!
Re: Correct installation?
26-10-2015 12:17 PM
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Very possibly!. It depends on the standard of wiring between the sockets.
Quote It was on one of the other sockets as we live in a town house and the master is by the front door with no power near by - will this also effect it?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Correct installation?
26-10-2015 12:52 PM
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Matty
Re: Correct installation?
26-10-2015 1:35 PM
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Re: Correct installation?
26-10-2015 2:28 PM
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Re: Correct installation?
26-10-2015 2:32 PM
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Re: Correct installation?
26-10-2015 6:51 PM
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I plugged in ethernet to the router to my iMac and the speed was the exact same as wifi.
I have a LJU socket as the master socket, but as i have said it's plugged in a normal socket upstairs via an ADSL filter(as before).
Any ideas? should i reboot the ADSL Modem?
Re: Correct installation?
27-10-2015 1:42 PM
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I don't like paying for a service i am not receiving, although Plusnet have been faultless for the lat 5 years, so i have some confidence!
Re: Correct installation?
27-10-2015 2:46 PM
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Re: Correct installation?
27-10-2015 2:57 PM
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Re: Correct installation?
29-10-2015 1:20 PM
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"As per my message,I have completed testing on your line today which has shown that the speed is below estimate for the line. I can see also that you have raised concerns in regards to the installation completed.
In order to progress with your fault we wish to arrange for an engineer to attend the property.
Please reply to this message with three available timeslots for an engineers visit. The available timeslots are weekdays either AM ( 8AM- 1PM) or PM (1PM-6PM).
Please note that if a fault is found to be caused by your equipment, internal wiring, or caused as a result of damage to BT equipment, a charge of £50 will apply.
If the engineer finds the fault to be within the boundaries of your property, the engineer will demonstrate to you where the problem exists and we will add a one off fee of £50 to your bill. The same fee will apply if you miss the appointment or you cancel the appointment within 48 hours of the engineer visit time. This charge will appear within 90 days of the engineer visiting your property."
So you not only want me to take more time off work (Because you can't work weekends or after 6), but if there is a fault in my property when you did the installation then your going to charge me £50 for the pleasure! You have to be joking!
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