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Contract

wiganfcfan07
Grafter
Posts: 35
Thanks: 2
Registered: 23-01-2014

Contract

Hi, is there anyway to check if you in contract to plusnet or not? As i have been here for around 26 months and considering moving to bt infinity. Thanks
8 REPLIES
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract

Your contract should be up now i would imagine,i think if you go into your account you should find what you need. Smiley
I would think twice about BT.
https://www.flickr.com/photos/james_bingham/
Highlighted
SpendLessTime
Aspiring Hero
Posts: 2,550
Thanks: 680
Fixes: 63
Registered: 21-09-2009

Re: Contract

Log on to the Plusnet Members Centre account summary at https://portal.plus.net/my.html?s=0&action=account_summary . You will need to log in.
Look for a line which looks like or similar (name changes on product type)
" Unlimited Fibre £0(upon cancellation) Complete"
And there will be a zero amount if you are not of contract.
jafreer
Aspiring Pro
Posts: 842
Thanks: 54
Registered: 13-10-2012

Re: Contract

Quote from: jockwav
I would think twice about BT.

Why do you say that? Just curious.
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract

Because of other people i have spoken to who have left BT to join other ISP,s  Smiley
dick:quote
https://www.flickr.com/photos/james_bingham/
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: Contract

I made the mistake of leaving Plusnet and join over to BT (due to their eye catching offers and features) but their customer service is abysmal.
Once they increased their prices I left BT and came back to Plusnet.
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Haybasha
Rising Star
Posts: 157
Thanks: 10
Registered: 07-05-2014

Re: Contract

For the sake of the children, do not go to BT!
I ditched them due to the worst customer service in my 47 years on this planet. Their service is shocking I was getting dropouts with the HH5 Type A almost every 15 minutes and they did nothing about it in 3 months before I got out of contract and came here.
Still have the odd issue but trust me PlusNet staff are (in general) far better than the BT India squad who either don't have a clue or don't want to know.
I'm not a religious man but I'll never use BT again, in this life or any other for that matter.
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract

Why was my quote removed,really fed up with that stupid rule,i won,t bother writing anything on here again. Lips are sealed Angry
https://www.flickr.com/photos/james_bingham/
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: Contract

@Jockwav
Due to forum rules. You can't quote the last post. Which what you had done in this case.
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up