cancel
Showing results for 
Search instead for 
Did you mean: 

Content Filtering

FIXED
tkapoutsis
Newbie
Posts: 4
Registered: ‎04-09-2017

Content Filtering

Hi All,

 

My Content filter is active for the standard type sites however, I can still get to them.

This is active due to tech savvy children but although active is not working.

 

Any ideas short of calling Plusnet?

 

Thanks

Theo

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,624
Thanks: 3,097
Fixes: 487
Registered: ‎21-04-2017

Re: Content Filtering

Fix

Hi Theo,

 

Have you updated the DNS in your router settings to the following?

 

Primary DNS: 213.120.234.42

Secondary DNS: 213.120.234.38

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 19,038
Thanks: 2,088
Fixes: 311
Registered: ‎11-01-2008

Re: Content Filtering

also if you have a static ip address it doesn't work at all.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

tkapoutsis
Newbie
Posts: 4
Registered: ‎04-09-2017

Re: Content Filtering

Thanks Anoush,

 

I do utilise an internal DNS server and configured my Draytek router to point at that first then Google as a second.

Swapped out Google DNS address and presto, working once again.

 

For reference for all, I also have an external static IP address and the above works but you will need to change any internal static IP address DNS setting and any Router / Server DHCP setting to reflect 213.120.234.42 / 38 as a DNS route.

 

Thanks you Smiley

Theo

Plusnet Help Team
Plusnet Help Team
Posts: 9,624
Thanks: 3,097
Fixes: 487
Registered: ‎21-04-2017

Re: Content Filtering

Great success Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team