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Constantly slow broadband

Newbie
Posts: 2
Registered: 3 weeks ago

Constantly slow broadband

Hello,

 

Have tried contacting the support team more than once now, but giving it a go here hoping it might get fixed this way.

As title suggests, our download speed is nowhere near to what it should be about 99% of the time.

I think the attached will explain it better than I will.

Router, PC, etc. have all been rebooted multiple times. Have tried Ethernet connections, no wi-fi repeaters.

 

Thanks

7 REPLIES 7
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Constantly slow broadband

I have exactly the same problem, tried switch off and on router but the same slow speed. I know Open reach was doing some work on main road mayby they did somethning to connection ?

Newbie
Posts: 3
Registered: 3 weeks ago

Re: Constantly slow broadband

Rising Star
Posts: 62
Thanks: 6
Fixes: 2
Registered: ‎24-10-2009

Re: Constantly slow broadband

Edit- sorry misread the post.... have you tried connecting the modem router directly to the BT test socket to carry out speed tests?

 

https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Newbie
Posts: 2
Registered: 3 weeks ago

Re: Constantly slow broadband

This is with it plugged in to the test socket.

Just to eliminate more questions - master socket with face-plate removed. Single filter. Has been the same setup for years.

Rising Star
Posts: 62
Thanks: 6
Fixes: 2
Registered: ‎24-10-2009

Re: Constantly slow broadband

Can you do a 'quiet line' test 17070 and listen to the line to see if it's noisy?

https://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test

Do you have a spare modem router to try? - unless under contract, Plusnet would only issue a replacement if you sign up to a new contract it seems. What type of modem router is it?

Newbie
Posts: 3
Registered: 3 weeks ago

Re: Constantly slow broadband

Yesterdays was on wifi todays wired and only slightly better, see file, i am connected to master socket, other issue is when i try to download movie or games internet freeze on other devices.

Rising Star
Posts: 62
Thanks: 6
Fixes: 2
Registered: ‎24-10-2009

Re: Constantly slow broadband

Sch4bik you might want to create your own post so responses don't get mixed up with the original poster.