Constantly slow broadband
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Constantly slow broadband
02-01-2021 8:22 PM - edited 02-01-2021 8:23 PM
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Hello,
Have tried contacting the support team more than once now, but giving it a go here hoping it might get fixed this way.
As title suggests, our download speed is nowhere near to what it should be about 99% of the time.
I think the attached will explain it better than I will.
Router, PC, etc. have all been rebooted multiple times. Have tried Ethernet connections, no wi-fi repeaters.
Thanks
Re: Constantly slow broadband
02-01-2021 8:46 PM
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I have exactly the same problem, tried switch off and on router but the same slow speed. I know Open reach was doing some work on main road mayby they did somethning to connection ?
Re: Constantly slow broadband
02-01-2021 9:21 PM
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Re: Constantly slow broadband
03-01-2021 12:28 PM - edited 03-01-2021 12:30 PM
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Edit- sorry misread the post.... have you tried connecting the modem router directly to the BT test socket to carry out speed tests?
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Re: Constantly slow broadband
03-01-2021 12:32 PM
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This is with it plugged in to the test socket.
Just to eliminate more questions - master socket with face-plate removed. Single filter. Has been the same setup for years.
Re: Constantly slow broadband
03-01-2021 1:07 PM - edited 03-01-2021 1:10 PM
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Can you do a 'quiet line' test 17070 and listen to the line to see if it's noisy?
https://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test
Do you have a spare modem router to try? - unless under contract, Plusnet would only issue a replacement if you sign up to a new contract it seems. What type of modem router is it?
Re: Constantly slow broadband
03-01-2021 2:07 PM
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Yesterdays was on wifi todays wired and only slightly better, see file, i am connected to master socket, other issue is when i try to download movie or games internet freeze on other devices.
Re: Constantly slow broadband
03-01-2021 2:13 PM
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Sch4bik you might want to create your own post so responses don't get mixed up with the original poster.
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