Constantly need to reload web pages?

[#1]

Thought I would just post to say that this wen't quiet for a while, but over the Christmas break, with using it more etc it has been really noticeably annoying. 

Going to give a BT Hub 6 a go I think to see if the situation will improve.

Would it be possible for you to also double check the line to see if any faults are present currently? 

[#2]

I've tested your line and I'm not seeing any issues with your service:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	75.9 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	255.9
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-12-16T16:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	75.9 Mbps	75.9 Mbps	75.9 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-12-29T16:00:40.685+00:00	2018-12-29T16:15:40.685+00:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Let us know how it goes with your new router.

[#3]

Thanks for the quick reply. 

I don't get it either. I will give another router a go and see if my issues are resolved. Just gotta find the right one 

[#4]

No worries, fingers crossed it improves things for you.

[#5]

Random thought - is it worth manually adding DNS entries for one or two of the affect devices to see if that alleviates the issue?

Plenty of different ones to try.

https://developers.google.com/speed/public-dns/

https://whatsabyte.com/internet/best-public-dns-servers/

If it does then you might need to look at the Business version of the BT Smart Hub 6, as the Home version has fixed DNS entries in the same way as the Hub One does.

[#6]

I’ve read through your thread again and more importantly the test results in my post, and I’ve noticed that the bridge tap is back. Is your modem still plugged into the test socket or back where it was?

[#7]

Hi Gandalf,

The router is in the standard socket. Should I retry the test socket?

[#8]

I am guessing the answer to that will be yes.  Logically when the line is re-tested the bridge tap will no longer be detected.

If you have a google for bridge tap you will soon see what effects are likely from it being present.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

[#9]

@coatseh

Do you have anything that takes its power from the telephone line? If so this can present itself as a bridge tap. Several years ago I had a similar problem caused by an add on call blocker that was 'self powered' from the phone line. I would not trust old wired hands free speakerphones either.

[#10]

@coatseh,

Yes please plug it back into the test socket and we'll retest to compare. If it shows no bridge tap (which as vultura has noted it should logically show) then something internally is likely causing an issue. 

[#11]

The router is no longer in the socket. I have put it in the test socket- please re run the tests.

I also will add that only the router is plugged in to the socket. I don’t have a home phone.

Could a micro filter cause the issue at all?

[#12]

I should also add, having it in the test socket doesn’t really change the situation.

[#13]

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@coatseh wrote:

I also will add that only the router is plugged in to the socket. I don’t have a home phone.

 having it in the test socket doesn’t really change the situation.

---

I might be confused or misreading something, but in post 13 you mentioned have phone and broadband in master socket.

You mean it doesn't stop the pauses you experience?  It might not, but if it eliminates issues on internal wiring in your apartment or within the apartment block then it will help PN support identify what is the problem.  Plus if there is an internal fault and an engineer visits then you may well end up being charged, better to know if that is likely to be the case before you book a visit I feel.

[#14]

Apologies.

To confirm:

I thought there was a phone connected at first, but there is not. I have a phone but it’s not even connected or switched on.

I have a micro filter in which only the hub one is connected.

It’s currently in the test socket.

[#15]

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@coatseh wrote:

I thought there was a phone connected at first, but there is not. I have a phone but it’s not even connected or switched on.

I have a micro filter in which only the hub one is connected.

It’s currently in the test socket.

---

No need to apologise.  Thanks for clarifying the equipment that is connected.