Hi there
I am having some issues with my plusnet account. Basically earlier on today my bill bounced for whatever reason and i got the standard "failed billing" interruption. I immediately logged onto my account and paid my bill, however this has not solved the issue. I am getting constantly interrupted during browsing, i click on a link and i get redirected to failed.billing.plus.net which them gives me the message "the account has no invoice in failed billing" to me indicating that i should not still be being transferred to this page, as my bill is up to date. I have phoned 3 times this evening and been told various reasons for my internet being constantly interrupted, and have tried everything from turning my router off for 65 minutes to refreshing my I.P address, none of which has made any difference.
I believe that when i paid my bill earlier today, for some reason plus net's systems are still redirecting me to this page in error, and because my bill is actually up to date, i cannot knowledge the message like I normally would when I am directed to this page, so i am simply directed to this page again and again. I hope to get a response from plusnet soon, because I will not be ringing up and spending 20 minutes on hold for a 4th time, unless it is to cancel my account.
