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Constantly dropped connection every 2-4 min.

TwitchSunBroKuu
Dabbler
Posts: 14
Thanks: 4
Registered: 04-01-2018

Constantly dropped connection every 2-4 min.

@Gandalf I need your mighty wand my friend. Connection has been dropping every 2-4 min over the last few hours which I'm sure you can see. I've done all the standard tests and they've come up with nothing. 

DLM is freaking out due all the d/c's and the sync speeds are laughable for the 2-4 min I can actually use this. It's taken me over 20 min to get this posted here for help. 

23.49 Mbps

10.28 Mbps

0 Days, 0 Hours 3 Minutes

0 Days, 2 Hours 34 Minutes

Net Uptime Monitor Failure Log 
Licensed to -

=======================================
18/03/2018 16:31:42 Log Start
---------------------------------------
Failure Start Length
18/03/2018 16:32:16 0:00:54
18/03/2018 16:34:47 0:00:58
18/03/2018 16:44:44 0:00:53
18/03/2018 17:00:17 0:00:47
18/03/2018 17:06:22 0:00:53
18/03/2018 17:21:48 0:01:18
18/03/2018 17:23:39 0:00:18
18/03/2018 17:24:10 0:00:52
18/03/2018 17:28:45 0:01:22
18/03/2018 17:56:06 0:00:09
18/03/2018 18:16:52 0:00:10
18/03/2018 18:21:05 0:00:06
18/03/2018 18:21:19 0:00:07
18/03/2018 18:21:50 0:00:48
18/03/2018 18:39:17 0:00:07
18/03/2018 18:39:31 0:01:06
18/03/2018 18:41:47 0:01:00
18/03/2018 18:42:53 0:00:58
18/03/2018 18:44:39 0:01:08
18/03/2018 18:46:51 0:01:12
18/03/2018 18:48:09 0:01:09
18/03/2018 18:55:47 0:02:05

12 REPLIES
BrightonRock
Pro
Posts: 281
Thanks: 83
Fixes: 6
Registered: 09-04-2016

Re: Constantly dropped connection every 2-4 min.

Have you reported this as a fault?

TwitchSunBroKuu
Dabbler
Posts: 14
Thanks: 4
Registered: 04-01-2018

Re: Constantly dropped connection every 2-4 min.

Yes, I've taken all the steps I can to report it.

Plusnet Help Team
Plusnet Help Team
Posts: 8,963
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Constantly dropped connection every 2-4 min.

Hi there. I'm sorry to hear you're experiencing connection problems.

Our tests are finding a potential fault on the Openreach network, which I've raised to our suppliers now.

We'd expect an update within the next 3 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TwitchSunBroKuu
Dabbler
Posts: 14
Thanks: 4
Registered: 04-01-2018

Re: Constantly dropped connection every 2-4 min.

@Gandalf Thanks for the update. Will OpenReach reset the DLM once they've done the fix? Obviously the sync is silly due to all the drops so I'm hoping that they'll do that to save me waiting x days for the DLM to see it's stable.

Plusnet Help Team
Plusnet Help Team
Posts: 8,963
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Constantly dropped connection every 2-4 min.

No worries. It's possible but not something we can request of the engineer that goes out.

We'll have to wait and see what happens and go from there.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TwitchSunBroKuu
Dabbler
Posts: 14
Thanks: 4
Registered: 04-01-2018

Re: Constantly dropped connection every 2-4 min.

Already sent this in as a ticket reply but just wanted to say thank you as always for the support. The UK staff here are amazing and are such a breath of fresh air compared to other ISPs I've been with. 

53.81 Mbps

13.98 Mbps

0 Days, 0 Hours 1 Minutes

0 Days, 14 Hours 32 Minutes

Let's hope this stays stable since it seems Openreach have done their fix.

Plusnet Help Team
Plusnet Help Team
Posts: 8,963
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Constantly dropped connection every 2-4 min.

I'm glad to hear that!

We've not received any further updates from our suppliers so I'll leave your ticket open in the hands with our faults team and they'll get back to you when we do have an update.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TwitchSunBroKuu
Dabbler
Posts: 14
Thanks: 4
Registered: 04-01-2018

Re: Constantly dropped connection every 2-4 min.

Updated my ticket. After a brief period of being back at normal speeds it's back to being extremely unreliable. 

*edit* Case in point just now while posting this the line dropped AGAIN. I try to be patient and understanding but this has been affecting my income for too long now. It would be nice if Openreach could do their god damn bloody job for once. 

12.10 Mbps

8.35 Mbps

0 Days, 0 Hours 14 Minutes

0 Days, 1 Hours 0 Minutes

TwitchSunBroKuu
Dabbler
Posts: 14
Thanks: 4
Registered: 04-01-2018

Re: Constantly dropped connection every 2-4 min.

9.42 Mbps

8.68 Mbps

0 Days, 0 Hours 0 Minutes

0 Days, 8 Hours 22 Minutes

---

=======================================
22/03/2018 20:14:38 Log Start
---------------------------------------
Failure Start Length
22/03/2018 21:43:45 0:01:06
22/03/2018 22:37:49 0:00:58
22/03/2018 22:38:59 0:03:43

TwitchSunBroKuu
Dabbler
Posts: 14
Thanks: 4
Registered: 04-01-2018

Re: Constantly dropped connection every 2-4 min.

A reply to my ticket would be nice. No update from what I was told of Openreach by yesterday at 7am. 


======================================
23/03/2018 04:04:59 Log Start
---------------------------------------
Failure Start Length
23/03/2018 04:20:58 0:01:00
---------- Note ----------
23/03/2018 04:22:50

Downstream sync speed:
10.60 Mbps

Upstream sync speed:
5.84 Mbps

Network uptime:
0 Days, 0 Hours 0 Minutes

System uptime:
0 Days, 3 Hours 48 Minutes
------ End of Note -------
23/03/2018 04:24:22 0:00:46
---------- Note ----------
23/03/2018 04:25:49

Downstream sync speed:
15.86 Mbps

Upstream sync speed:
10.06 Mbps

Network uptime:
0 Days, 0 Hours 0 Minutes

System uptime:
0 Days, 3 Hours 52 Minutes
------ End of Note -------
23/03/2018 04:28:12 0:01:46
---------- Note ----------
23/03/2018 04:31:07

Downstream sync speed:
13.91 Mbps

Upstream sync speed:
6.71 Mbps

Network uptime:
0 Days, 0 Hours 0 Minutes

System uptime:
0 Days, 3 Hours 57 Minutes
------ End of Note -------
23/03/2018 04:33:12 0:00:54
---------- Note ----------
23/03/2018 04:34:46

Downstream sync speed:
15.47 Mbps

Upstream sync speed:
11.02 Mbps

Network uptime:
0 Days, 0 Hours 0 Minutes

System uptime:
0 Days, 4 Hours 1 Minutes
------ End of Note -------
23/03/2018 04:46:00 0:00:05
23/03/2018 04:46:50 0:01:08
23/03/2018 04:49:44 0:00:59
23/03/2018 04:52:58 0:02:05
23/03/2018 05:05:38 0:00:07
23/03/2018 05:06:02 0:00:57
23/03/2018 06:59:11 0:00:47
23/03/2018 08:36:15 0:01:15
---------- Note ----------
23/03/2018 08:39:25

Downstream sync speed:
15.69 Mbps

Upstream sync speed:
8.61 Mbps

Network uptime:
0 Days, 0 Hours 1 Minutes

System uptime:
0 Days, 8 Hours 5 Minutes
------ End of Note -------

TwitchSunBroKuu
Dabbler
Posts: 14
Thanks: 4
Registered: 04-01-2018

Re: Constantly dropped connection every 2-4 min.

It's been several days since I've heard anything from support. I'd appreciate a reply/update on my ticket.

Downstream: 15.47 Mbps
Upstream: 4.557 Mbps
Plusnet Help Team
Plusnet Help Team
Posts: 8,963
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Constantly dropped connection every 2-4 min.

Sorry about the lack of updates on your ticket.

I can see my colleague Matt booked an engineer visit yesterday.

Can you let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team