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Constantly Being Dropped

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Twoterriers
Grafter
Posts: 25
Thanks: 1
Fixes: 1
Registered: 20-03-2017

Constantly Being Dropped

Hi there,

Can anyone look into this, please ? For around the last month my fibre internet drops out a few times each day. It's getting beyond a joke. Then I find I just have to wait for it to make the router light up blue again. If I start the resetting and checking exercises I find it comes back on WHILE I'm doing them !! It drops out for a few minutes every time.

Would you show me a graph the same way I've seen you do for other customers with the same problem, please, as well ?

 

 

Thanks,

Lynda~

"Children are for people who can't have dogs"
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: Constantly Being Dropped

Sorry to hear your connection is dropping.

I've attached a graph of your connection below

image15051415089681

I can also see you've already got a fault raised. We'll get that picked up as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Twoterriers
Grafter
Posts: 25
Thanks: 1
Fixes: 1
Registered: 20-03-2017

Re: Constantly Being Dropped

Thanks, Matthew. I checked the times I'd recorded on the 10th.....off 10.15pm-10.30pm, off 11.42pm-11.45pm, off 11.46pm-11.49pm and it looks like it showed up though the graph's not that easy to make sense of. It looks like it showed you something occurring at the times I'd recorded.

Thanks,

Lynda~

"Children are for people who can't have dogs"
Plusnet Help Team
Plusnet Help Team
Posts: 3,571
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: Constantly Being Dropped

Fix

I've picked up your fault ticket 157558282 and I'll respond shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Twoterriers
Grafter
Posts: 25
Thanks: 1
Fixes: 1
Registered: 20-03-2017

Re: Constantly Being Dropped

Thanks, Gandalf. I'll mark this closed.

"Children are for people who can't have dogs"
Plusnet Help Team
Plusnet Help Team
Posts: 3,571
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: Constantly Being Dropped

No problems Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team