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Constant reconnection issues on Whatsapp calls

Gee4x
Newbie
Posts: 2
Registered: 31-05-2017

Constant reconnection issues on Whatsapp calls

I am on the Unlimited Fibre Extra contract and I have had an on-going problem with making Whatsapp calls. When I am on a Whatsapp call, on my phone, at very frequent intervals I am interrupted with a beeping tone and the message "Reconnecting" appears on the Whatsapp screen. This is proving rather disruptive. I am convinced that it is a problem with my Plusnet broadband because when I disconnect the wifi feature on my phone, I am able to have a long uninterrupted call on the mobile network.

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Constant reconnection issues on Whatsapp calls


Hi there, have you been able to test on another wireless network to see if you have the same problem?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gee4x
Newbie
Posts: 2
Registered: 31-05-2017

Re: Constant reconnection issues on Whatsapp calls

Over the last 3 months I have connected to different wireless networks in the UK and abroad. I didn't experience the same level of interruption through "reconnecting".

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Constant reconnection issues on Whatsapp calls

I'm honestly not sure what could be causing this. Is WhatsApp fully updated on your phone? Does your phone connect on the 2.4Ghz or 5Ghz band (it may be worth splitting them as per https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
edovarisco
Newbie
Posts: 1
Registered: 15-11-2017

Re: Constant reconnection issues on Whatsapp calls

Dear Carl, 

 

I have just moved to a new house and I kept my Plusnet account, upgrading from normal broadband to fibre. Despite the connection should be better, I am experiencing the same issue of the client above: What's app and Skype calls keep 'reconnecting'. This is quite frustrating and a problem I need to solve, as I work from home and I use Skype regularly for professional reasons and What's app to communicate with my parents and relatives abroad. 

 

I hope you can solve the issue soon. 

 

Best regards, 

 

 

Andrea