Constant drops over the last 3 weeks

[#1]

Hoping for some help here. I'm getting constant connection drops over the last 3 weeks. The router flashes Red, the Red b lights up and then it comes back on after a few minutes.

This happens at least once an hour, but sometimes multiple times (it's done this twice in the last 20 minutes just now)

It's not a WiFi issue, as it affects all devices both wireless and wired.

I currently don't have another router to try so can't rule out a hardware issue

Can someone assist?

[#2]

Hi @IanD2

Thanks for getting in touch.

I can see that you're currently connected to the internet but have experienced drops in connection over the last seven days (and beyond). I've tested your line and no external faults are present. With this in mind it’s likely that the cause of the drops is within your premises.

Could you run through our troubleshooting guides here primarily and see if this helps?

If this doesn't resolve the issue I'd suggest raising a fault here so that we can progress this for you?

Thanks,

Dave