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Constant drop out

Kirbz73
Newbie
Posts: 4
Registered: 3 weeks ago

Constant drop out

Hi All
Been with plusnet for a year now and it’s always been pretty reliable but the last few weeks it’s gone terrible. It’s literally dropping out hourly. Checked all connections but we had a new line box put in when we moved to the new house but just seems to be the last few weeks? Any help is appreciated as it’s driving us crazy as we all stream. Cheers Mike
5 REPLIES
RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: 28-04-2014

Re: Constant drop out

Connect corded telephone to the master socket; any noise on the line (check by dialling 17070 then option 2). Of noise, repeat test on test socket on master socket. If noise is present then it's an external fault and should be reported to voice supplier.

Kirbz73
Newbie
Posts: 4
Registered: 3 weeks ago

Re: Constant drop out

Thanks buddy, the new socket does not have a master on it but will try with the phone to see if there’s any noise but I suspect you are correct and it will reporting
Kirbz73
Newbie
Posts: 4
Registered: 3 weeks ago

Re: Constant drop out

Just done the test and it’s spot on no noise that I could here at all certainly no crackling or anything
RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: 28-04-2014

Re: Constant drop out

Ok,

 

on on the master socket how many ports do you have? One for voice and 1 for data? Or just one? Can you post a pic or link to a pic? Nest step is to rule out internal wiring in house causing any issues.....

Kirbz73
Newbie
Posts: 4
Registered: 3 weeks ago

Re: Constant drop out

Hi
It’s got two ports, one for data and one for voice. Will try to take a picture