Constant drop out
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Constant drop out
27-04-2020 11:58 AM
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Re: Constant drop out
27-04-2020 7:50 PM
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Hi there and sorry to see there's been some problems with disconnections.
I've just been looking into this on our side and line tests aren't indicating any obvious problems so it would be best to make sure the checks shown here have been covered next: https://www.plus.net/help/broadband/connection-troubleshooting/
If they don't help to resolve the issue you can report a fault online at http://faults.plus.net
Please let us know how you get on.
Re: Constant drop out
27-04-2020 8:48 PM
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The only information gained via messenger was a link to the generic self help information.
Ours is dropping at least once, sometimes multiple times per day.
Re: Constant drop out
29-04-2020 8:01 PM
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Hello @Rwatt,
Sorry to hear you are having an issue with your connection and for any inconvenience this is causing.
Upon checking the connection at our side we can see something isn't quite right as there are more drops then we would like to see.
Our tests are not highlighting the cause of the issue and therefore we are going to need to rule out your internal wiring. Please can you place your connection into the test socket shown here.
If the connection still persists to drop, please can you raise a fault here, and get back to us on this thread so that we can pick this up.
Re: Constant drop out
11-06-2020 11:23 AM
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Re: Constant drop out
12-06-2020 5:10 PM - edited 12-06-2020 5:15 PM
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Hello @Niczx91,
Sorry to hear you are experiencing an issue with your connection. I have a checked your connection and there definitely seems to be something out of place somewhere as we can see more drops in connection than we would like. Although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out.
I'd recommend starting with basic checks here
And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the placate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If the problem still persists from here, please report the issue here and let us know when you've completed it.
Re: Constant drop out
12-06-2020 6:14 PM
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