Constant disconnections
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- Re: Constant disconnections
Constant disconnections
28-02-2016 7:22 PM
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since moving into new house I've had constant disconnections with the one hub, I tried buying a new router (TPlink TD-W9980) hoping it would improve it but hasnt made much difference. eg errors this afternoon (installed new router about 11am)
Index Time Type Level Content
1 2016-02-28 15:52:09 PPP Error ppp0 LCP down
2 2016-02-28 15:51:35 PPP Error ppp0
3 2016-02-28 15:51:35 PPP Error ppp0 Timeout waiting for PADO packets
4 2016-02-28 15:50:36 PPP Error ppp0
5 2016-02-28 15:50:36 PPP Error ppp0 User request
6 2016-02-28 15:50:30 PPP Error ppp0 LCP down
7 2016-02-28 15:50:30 PPP Error ppp0 User request
8 2016-02-28 14:56:00 PPP Error ppp0 LCP down
9 2016-02-28 14:55:47 PPP Error ppp0
10 2016-02-28 14:55:47 PPP Error ppp0 Timeout waiting for PADO packets
11 2016-02-28 14:55:10 PPP Error ppp0
12 2016-02-28 14:55:10 PPP Error ppp0 Timeout waiting for PADO packets
13 2016-02-28 14:54:08 PPP Error ppp0
14 2016-02-28 14:54:08 PPP Error ppp0 User request
15 2016-02-28 14:54:01 PPP Error ppp0 LCP down
16 2016-02-28 14:54:01 PPP Error ppp0 User request
17 2016-02-28 14:52:16 PPP Error ppp0 LCP down
18 2016-02-28 14:51:54 PPP Error ppp0
19 2016-02-28 14:51:54 PPP Error ppp0 Timeout waiting for PADO packets
20 2016-02-28 14:50:55 PPP Error ppp0
21 2016-02-28 14:50:55 PPP Error ppp0 User request
22 2016-02-28 14:50:49 PPP Error ppp0 LCP down
23 2016-02-28 14:50:49 PPP Error ppp0 User request
24 2016-02-28 12:57:44 PPP Error ppp0 LCP down
25 2016-02-28 12:57:20 PPP Error ppp0
26 2016-02-28 12:57:20 PPP Error ppp0 Timeout waiting for PADO packets
27 2016-02-28 12:56:23 PPP Error ppp0
28 2016-02-28 12:56:23 PPP Error ppp0 User request
29 2016-02-28 12:56:17 PPP Error ppp0 LCP down
30 2016-02-28 12:56:17 PPP Error ppp0 User request
the actual reported down connection speed doesnt seem that bad, even though speedtest.net never gets close to 80mb. upload speed is atrocious.
-----------------
from router
Line Status:
Connected
DSL Modulation Type:
VDSL2
Annex Type:
Annex A/B/L/M
Upstream Downstream
Current Rate (Kbps) 799 73999
Max Rate (Kbps) 8876 97459
SNR Margin (dB) 19.6 12.4
Line Attenuation (dB) 16.2 15.2
Errors (Pkts) 0 0
-----------------------
BT Wholesale Broadband Performance Test
1. Best Effort Test: -provides background information.
Download Speed
14.5 Mbps
0 Mbps 68.26 Mbps
Max Achievable Speed
Download speedachieved during the test was - 14.5 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-68.26 Mbps .
Additional Information:
IP Profile for your line is - 68.26 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.74 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.74Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
------------------------------------------
I do hear a bit of "crunching" on the phone line sometimes but I only have one socket. I tried raising a ticket but I think it just got closed and I've never been able to figure out how to see your tickets on the website. can someone have a look at it. Thanks
Re: Constant disconnections
28-02-2016 11:27 PM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Constant disconnections
29-02-2016 8:10 AM
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Re: Constant disconnections
29-02-2016 1:29 PM
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Quote I do hear a bit of "crunching" on the phone line sometimes but I only have one socket.
That's a bit odd, if you can reply to the ticket I've linked advising that the fault is ongoing we'll get that picked up again.
Re: Constant disconnections
05-03-2016 11:00 AM
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Quote [internal note]
A modify order on this account was unsuccessful.
The reason given was "Expl1 = Modified: Extended Attribute - "Interleaving"; Old Value = "Yes"; New Value = "Not Applicable" : Expl0 = The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed? :".
Modify order type:
Please check why the order has been rejected and contact the customer.
Re: Constant disconnections
25-03-2016 9:53 AM
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Re: Constant disconnections
25-03-2016 2:16 PM
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It may require another engineer visit as the previous engineer doesn't seem to have changed the BT speed profiles on your connection.
Re: Constant disconnections
25-03-2016 5:10 PM
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Re: Constant disconnections
25-03-2016 5:28 PM
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I am sorry to say that we would not look to write off the contract as we are trying to proceed with the next steps of fault investigation.
Re: Constant disconnections
25-03-2016 8:47 PM
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Re: Constant disconnections
26-03-2016 10:12 AM
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Re: Constant disconnections
28-03-2016 6:52 PM
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Upstream Downstream
Current Rate (Kbps) 11999 79997
Max Rate (Kbps) 30951 97536
SNR Margin (dB) 18.2 10.7
Line Attenuation (dB) 18.9 16.1
Errors (Pkts) 0 0
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