Constant connection drop outs

[#1]

Hi, I started a new fibre broadband contract with you in January and the connection has had daily dropouts for the whole contract. I’ve spoken to advisors a number of times, changed the channel, they’ve ‘smoothed out’ the connection. I’m having to reset the router a lot to try to pick up a connection. I’m not a heavy user - one person household, often just trying to stream a video or load a website. The odd thing is that I was with John Lewis broadband for the previous year which is PlusNet by another name and had no problems.
No rush for a reply, the world is mad right now, any advice you have would be appreciated.

[#2]

Hi @Alyrw,

Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=200566147

Kind regards,

Josh