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Constant connection drop outs

Posts: 1
Registered: ‎26-03-2020

Constant connection drop outs

Hi, I started a new fibre broadband contract with you in January and the connection has had daily dropouts for the whole contract. I’ve spoken to advisors a number of times, changed the channel, they’ve ‘smoothed out’ the connection. I’m having to reset the router a lot to try to pick up a connection. I’m not a heavy user - one person household, often just trying to stream a video or load a website. The odd thing is that I was with John Lewis broadband for the previous year which is PlusNet by another name and had no problems.
No rush for a reply, the world is mad right now, any advice you have would be appreciated.
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Constant connection drop outs

Hi @Alyrw,


Thank you for taking your time to get in touch.


I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link.


Kind regards,



 Josh Berriman
 Plusnet Help Team