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Constant blocking of Origin packets.

Dabbler
Posts: 14
Thanks: 1
Registered: ‎27-10-2018

Constant blocking of Origin packets.

Every second when downloading Battlefield 1 the router reports back blocking packets, I am also supposed to get 4mb/s but getting around 1.5mb/s instead, could that be the issue?

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,957
Thanks: 339
Fixes: 109
Registered: ‎26-03-2018

Re: Constant blocking of Origin packets.

Hi @2Characters,


I'm sorry to hear that your router is reporting blocked packets when you are trying to download Battlefield.

 

I've tested your line but the test hasn't picked up any problems from here and indicates that your line is currently syncing at 35mbps, which is within the estimates:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 35.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 754.5
Upstream Rate Assessment Very Good
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2018-11-15T21:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 34.9 Mbps 34.9 Mbps 34.9 Mbps
Up Stream Line Rate 9.9 Mbps 9.9 Mbps 9.9 Mbps
Up Time 712.0 Sec 900.0 Sec 899.8 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-11-28T20:31:10.880+00:00 2018-11-28T20:46:10.880+00:00
Ingress Code Violation 0 2
Egress Code Violation 0 0
Errored Seconds 2 1
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

Is the device that you're trying to download this game on connected via WiFi or is it on a wired connection? Do you experience connection problems on any other devices?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Dabbler
Posts: 14
Thanks: 1
Registered: ‎27-10-2018

Re: Constant blocking of Origin packets.

I use a powerline adapter so wired connection, but this happened a week or two ago where it said I was getting the normal speeds but not actually getting it however after a few days it returns to normal. My guess is because my connection kept dropping out today and yesterday the line is limiting the speeds for some time so I'll see what happens.

Plusnet Help Team
Plusnet Help Team
Posts: 1,373
Thanks: 246
Fixes: 59
Registered: ‎07-12-2017

Re: Constant blocking of Origin packets.

Ok @2Characters, thanks for confirming.

 

If the issue keeps occurring I'd advise connection the device directly to the router with an Ethernet cable just to rule out the Powerline Adapters causing an issue.

 

Might also be worth connecting the router to the test socket.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team