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Constant Disconnects

calbliss
Grafter
Posts: 26
Registered: ‎24-06-2012

Constant Disconnects

Over the last week I have been suffering with disconnections from the internet which last about 1-2 minutes, the modem always stays synced.
I have my own router a billion 8800NL so to check it wasnt that I have been useing the openreach modem, this seemed ok for a couple of days until today and have started getting disconnections again.
Can you check the line please and if there appears to be a problem i will put in a ticket.
This is when my billion was connected on the 28th feb.
My Broadband Ping
This is when my openreach modem is connected today.
My Broadband Ping
This is from the 23rd Feb the day before the problems started and what it normally looks like.
My Broadband Ping

This is from the log on my billion router:
Feb 29 10:54:40 daemon crit kernel: Line 0: VDSL2 link down
Feb 29 10:54:40 daemon warn kernel: bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = PTM
Feb 29 10:54:40 daemon warn kernel: HOST XTM tx ch 0 disabled.
Feb 29 10:54:40 daemon warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
Feb 29 10:54:40 daemon warn kernel: TxLineRateTimer=0
Feb 29 10:54:40 daemon warn kernel: bcmxtmcfg: ReconfigureSAR port 0 traffictype 0
Feb 29 10:54:40 daemon warn kernel: bcmxtmcfg: Normal(XTM/PTM) Mode enabled
Feb 29 10:54:43 daemon notice syslog: pppd:Terminating on signal 20.
Feb 29 10:54:43 daemon crit syslog: Clear IP addresses.  PPP connection DOWN.
Feb 29 10:54:43 daemon crit syslog: Clear IP addresses.  Connection DOWN.
Feb 29 10:54:43 daemon notice syslog: pppd:Couldn't increase MTU to 1500.
Feb 29 10:54:43 daemon err syslog: pppd:Couldn't increase MRU to 1500
Feb 29 10:54:48 daemon info kernel: device ptm0 left promiscuous mode
Feb 29 10:54:48 daemon info kernel: device ptm0 entered promiscuous mode
Feb 29 10:54:48 daemon info kernel: device ptm0 left promiscuous mode
Feb 29 10:54:57 daemon crit kernel: Line 0: VDSL G.993 started
Feb 29 10:55:09 daemon crit kernel: Line 0: VDSL2 link up, Bearer 0, us=11051, ds=51013
Feb 29 10:55:09 daemon crit kernel: Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
Feb 29 10:55:09 daemon warn kernel: bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = PTM
Feb 29 10:55:09 daemon warn kernel: bcmxtmcfg: ReconfigureSAR port 0 traffictype 2
Feb 29 10:55:09 daemon warn kernel: bcmxtmcfg: Normal(XTM/PTM) Mode enabled
Feb 29 10:55:09 daemon warn kernel: TxLineRateTimer=2896
Feb 29 10:55:09 daemon warn kernel: bcmxtmrt: MAC address: 60 03 47 00 13 64
Feb 29 10:55:09 daemon warn kernel: [DoCreateDeviceReq.3087]: register_netdev
Feb 29 10:55:09 daemon warn kernel: [DoCreateDeviceReq.3089]: register_netdev done
Feb 29 10:55:09 daemon warn kernel: [FAP0] xtmCreateDevice : devId 0, encapType 0, headerLen 0
Feb 29 10:55:09 daemon warn kernel: bcmxtmcfg: Reserve PTM vcid=0 ptmPri=1 port=0 bondingPort=4
Feb 29 10:55:09 daemon warn kernel: bcmxtmcfg: Reserve PTM vcid=1 ptmPri=2 port=0 bondingPort=4
Feb 29 10:55:09 daemon warn kernel: bcmxtmcfg: Reserve TxQueueIdx=0 for vcid 0
Feb 29 10:55:09 daemon warn kernel: bcmxtmcfg: Reserve MP group=0 priority=0 weight=1
Feb 29 10:55:09 daemon warn kernel: XTM Init: Ch:0 - 400 tx BDs at 0xa4794000
Feb 29 10:55:09 daemon warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=11051000, DS=51013000
Feb 29 10:55:09 daemon warn kernel: [FAP1] xtmCreateDevice : devId 0, encapType 0, headerLen 0
Feb 29 10:55:09 daemon warn kernel: [FAP0] xtmLinkUp : devId 0, matchId 0
Feb 29 10:55:09 daemon warn kernel: [FAP1] xtmLinkUp : devId 0, matchId 0
Feb 29 10:55:09 daemon warn kernel: [FAP0] xtmLinkUp : devId 0, matchId 1
Feb 29 10:55:09 daemon warn kernel: [FAP1] xtmLinkUp : devId 0, matchId 1
Feb 29 10:55:09 daemon warn kernel: ptm0.1 MAC address set to 60:03:47:00:13:65
Feb 29 10:55:09 daemon warn kernel: netdev path : ptm0.1 -> ptm0
Feb 29 10:55:09 daemon warn kernel: BCMVLAN : ptm0 mode was set to RG
Feb 29 10:55:09 daemon info kernel: device ptm0 entered promiscuous mode
Feb 29 10:55:09 daemon notice syslog: pppd:cms logging initialized.
Feb 29 10:55:09 daemon notice syslog: pppd 2.4.1 started by admin, uid 0
Feb 29 10:55:09 daemon notice syslog: PPP: Start to connect ...
Feb 29 10:55:33 daemon crit syslog: PPP server detected.
Feb 29 10:55:33 daemon crit syslog: PPP session established.
Feb 29 10:55:33 daemon warn kernel: netdev path : ppp1.1 -> ptm0.1 -> ptm0
Feb 29 10:55:33 daemon notice syslog: pppd:Using interface ppp1.1
Feb 29 10:55:33 daemon notice syslog: pppd:Connect: ppp1.1 <--> ptm0.1
Feb 29 10:55:33 daemon notice syslog: pppd:Couldn't increase MTU to 1500.
Feb 29 10:55:33 daemon err syslog: pppd:Couldn't increase MRU to 1500
Feb 29 10:55:33 daemon err syslog: pppd:Couldn't increase MRU to 1500
Feb 29 10:55:33 daemon crit syslog: PPP LCP UP.
Feb 29 10:55:34 daemon notice syslog: pppd:Couldn't increase MTU to 1500.
Feb 29 10:55:34 daemon err syslog: pppd:Couldn't increase MRU to 1500
Feb 29 10:55:34 daemon err syslog: pppd:Couldn't increase MRU to 1500
Feb 29 10:55:34 daemon crit syslog: PPP LCP UP.
Feb 29 10:55:37 daemon notice syslog: pppd:local  IP address 81.174.250.240
Feb 29 10:55:37 daemon notice syslog: pppd:remote IP address 195.166.130.205
Feb 29 10:55:37 daemon notice syslog: pppd:primary  DNS address 212.159.6.9
Feb 29 10:55:37 daemon notice syslog: pppd:secondary DNS address 212.159.6.10
Feb 29 10:55:37 daemon crit syslog: Received valid IP address from server.  Connection UP.
Feb 29 10:55:40 daemon warn kernel: ^[[0;36;44mBroadcom Packet Flow Cache flushing the flows^[[0m


1 REPLY
moemoff
Grafter
Posts: 133
Thanks: 3
Registered: ‎06-07-2007

Re: Constant Disconnects

I have been suffering in the same way for weeks. For about 2 mins it loses signal.. You go nowhere but the connection is still synced. Even purchased a new  vdsl modem. Sometimes it happens at predictable times in the hour. All the firmware has been updated. It's almost as if it's a DNS issue. Lease time has been set properly.
At my wits end trying to solve it.
Do you have a wireless  access point attached? My modem is wired and has 2 Ethernet plus one Access Point. There is never more than a wireless ap and one Ethernet connection at any given time. More often than not its just the wireless ap.
It all worked until a few weeks ago.
I am currently on gateway pcl-ag08