Constant Disconnections August 8
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Constant Disconnections August 8
08-08-2019 9:44 PM
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From late afternoon to evening, constant drop-outs (two or three since started writing). Slow speeds yesterday evening - line work on-going?
Re: Constant Disconnections August 8
09-08-2019 12:33 AM
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Re: Constant Disconnections August 8
09-08-2019 12:47 AM
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Re: Constant Disconnections August 8
09-08-2019 1:02 AM
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Re: Constant Disconnections August 8
09-08-2019 1:09 AM
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And the internet has just come back up. Odd.
Re: Constant Disconnections August 8
09-08-2019 10:01 AM
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Hi there,
Thanks for getting in touch to highlight this.
I've taken a look at your account and the connection is showing as being up and stable for over 16 days.
If this happens again, could you connect a device to the router via an ethernet cable and see if that can access the Internet?
What you've described sounds like either a wifi or a router issue, rather than something external.
Best wishes
Dave
Re: Constant Disconnections August 8
09-08-2019 12:59 PM
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Sorry Dave, that's clearly not the cause, as I wrote 'if I traceroute the default gateway [this is on the router to the PlusNet dg] I get two hops on the Internet side of my router, then it stops' so the traffic was leaving my router and starting its journey to PlusNet.
My guess is there was a fault at the Exchange (or somewhere in BT's network) which was rectified (I'm assuming the 2 hops I saw were kit either in the cabinet or the first devices in the Exchange). I had already tried a different router and connected direct to the master socket and the symptoms were the same.
Re: Constant Disconnections August 8
09-08-2019 2:16 PM
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Hey @rickeveleigh,
Thanks for getting back to us.
I have ran a couple of tests over your circuit and provided a further response here.
Thanks.
Re: Constant Disconnections August 8
09-08-2019 2:28 PM
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Thanks Mads, much appreciated.
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- Constant Disconnections August 8