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Constant Broadband drop outs

festiniog
Newbie
Posts: 1
Registered: ‎09-07-2019

Constant Broadband drop outs

Hi,

I have been with plusnet for almost 3 Months now but for the last Month and a half I have been experiencing consistant drop outs daily. This makes the use of the service very frustrating. I understand there are drop outs occasionally with most IP's but I have never suffered anything like this.

I've been informed the forum this is the easiest and quickest way to get things fixed so any help would be greatly appreciated.

Regards

Stefan
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Constant Broadband drop outs

Hi there, 

 

We are seeing evidence of connection drops, especially in the evening: 

 

I've tested the line and we're not seeing any obvious reasons for it so the best thing to do next would be to go through the troubleshooting checks here: 

 

https://www.plus.net/help/broadband/connection-troubleshooting/

 

Once those have been completed you can report a fault over at http://faults.plus.net

 

Please let us know how you get on. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team