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Consistent Drops every 15 seconds.

FIXED
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Newbie
Posts: 1
Registered: ‎01-05-2020

Consistent Drops every 15 seconds.

Hello,

 

We are experiencing internet drops every 15-17 seconds. The ping runs from 18ms to 450ms+ and websites fail to load, videocalls disconnected, services disconnected etc. 

 

I've ran ping tests over 8 days now and it's consistant issues.

 

Speedtests are fine when the connection doesnt drop. 

 

We connect via ethernet.

Different cables have been tested.

Ping drop has been tested on 4 different machines with both ethernet and wifi.

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1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 190
Thanks: 45
Fixes: 20
Registered: ‎31-03-2020

Re: Consistent Drops every 15 seconds.

Fix

Hi @atheistium, could you drop me a PM with the account username if possible and I'll take a look? Cheers.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team