Consistantly slow fibre speed
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Consistantly slow fibre speed
02-09-2016 1:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When we changed from ADSL to fibre our download speed was initially around 30Mbs but over the last few months our speed has dropped to a consistant 13.84Mbs. We have carried out all the steps to check for faults at our end including connecting via ethernet cable but the results are the same. Any thoughts?
Fixed! Go to the fix.
Re: Consistantly slow fibre speed
02-09-2016 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Consistantly slow fibre speed
02-09-2016 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK, thanks for your quick response.
Re: Consistantly slow fibre speed
02-09-2016 5:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK, so now the download speed is actually worse.
Re: Consistantly slow fibre speed
05-09-2016 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Morning, Mathew
Could you tell me how long it will take to sort the profile mismatch we talked about on Friday?
Re: Consistantly slow fibre speed
05-09-2016 1:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately the fault checker seemed to stall, so it's not reported the issue on correctly. I've just done that manually and we should have more information in the next 48 hours. Sorry for the delay.
Re: Consistantly slow fibre speed
09-09-2016 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Any update on our problem?
Thanks.
Re: Consistantly slow fibre speed
13-09-2016 8:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Morning,
I was wondering if there was any news on our problem?
Re: Consistantly slow fibre speed
20-09-2016 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Morning, any news on our problem from two weeks ago? Thanks.
Re: Consistantly slow fibre speed
20-09-2016 11:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well Acording to the forum there are 3 staff online
But they are avoiding posting for some reason
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
06-10-2016 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A second visit by an Openreach engineer who changed an obsolete socket fixed the problem.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Consistantly slow fibre speed